Call Center Agent

Care Consultant At orsa credit union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products. The care consultant supports members through some of their most meaningful financial decisions, providing guidance rooted in understanding, clarity, and trust. This role focuses on new membership, lending requests, complex account maintenance, and specialized accounts, helping members navigate decisions that shape long-term financial wellbeing. The care consultant engages members with empathy and intention, using strong listening and thoughtful discovery to understand what matters most. They translate complexity into clear next steps, ensuring members feel informed, supported, and confident as they move forward. Working within the relationship experience team, this role balances accuracy, continuity, and care. Care consultants stay closely connected to member needs across conversations that may span multiple interactions, ensuring follow-through, clarity, and a consistent experience that reflects the credit union's purpose of creating joy and igniting Michiganders' impossible dreams. This position has a starting hourly rate of $20.48, but your offer amount may be increased with relevant work experience and transferable skills. A Day in the Life of a Care Consultant Can Look Like: Support Relationship-Based Member Needs Build Trust Through Meaningful Financial Conversations Ensure Continuity and Completion Apply Knowledge with Confidence and Care Support Responsible Growth and Relationship Depth Partner Across the Care Center Have the ability to be on all channels including inbound. Reflect Culture and Purpose in Daily Work Demonstrate the credit union's values in how conversations are handled, challenges are addressed, and members are supported. Contribute to a culture of care, learning, and shared success. Achieve or exceed experience goals and expectations while presenting a friendly and professional demeanor. Liaison between members and servicing. Perform other duties as directed by leadership. What You Bring to the Table: High school diploma or equivalent. Minimum two years' experience as a service representative in the retail or service industry or equivalent experience. Demonstrated knowledge of fiduciary products and services. Proficiency using Microsoft Office Suite. We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity. As a Team Member of orsa, You'll Enjoy: Comprehensive medical, dental, and vision plans Four weeks of PTO for all full-time team members Up to 12-weeks paid paternity/maternity leave Lifestyle Accounts to help with your personal wellbeing Family Health Benefits Paid time off to observe all Federal Holidays Flexible work options depending on position A generous 401k match Numerous employee engagement activities Community Resource Groups Paid time off for occasions such as volunteering, caregiving, and family events If this description appeals to you, please submit an application! A member of orsa's talent acquisition team will be in contact with you shortly! orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. Please note that orsa credit union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!

Created: 2026-03-06