Administrative Support Specialist

Position Title: Administrative Support III Duration: 12 months Location: Bellevue, WA (Onsite, 5 day per week) Pay: $24 - $25 per hour Responsibilities (Day-to-Day): Conduct thorough claim investigations by adhering to Standard Operating Procedures (SOPs) and using multiple tools for evidence gathering and decision-making. Review and process property damage claims, ensuring accuracy, fairness, and compliance with guidelines. Perform data analysis (including Excel pivot tables) to identify trends, root causes, and opportunities for process improvements or automation. Escalate recurring issues, pain points, or trends for resolution. Collaborate with team members on ambiguous cases to drive consistency in judgment and claim handling. Provide relevant evidence to Delivery Service Providers (DSPs) and review paid claims for potential cost recovery. Track claims post-payment, validating DSP responsibility with strong evidence. Required Qualifications (Must-Haves): Bachelor’s degree or equivalent experience. Minimum 1 year of administrative or office experience. Proficiency with MS Office Suite (Outlook, Word, Excel – including pivot tables). Preferred Qualifications (Plusses): Experience in claims adjustment or case management. Background in the insurance industry. Advanced Excel (VLOOKUP, formulas, pivot tables). Valid claims adjustment license. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.

Created: 2026-03-06