Water Restoration Supervisor

Water Restoration Supervisor The Water Restoration Supervisor is responsible for managing and completing restoration projects in accordance with SERVPRO processes and work orders. This role oversees job execution from initial response through completion, ensuring quality, safety, documentation accuracy, customer satisfaction, and cost control. The Supervisor leads Production Technicians, coordinates job requirements, and serves as the primary point of contact for customers, including residential, commercial, and insurance partners. Key Responsibilities Job & Project Management Manage and monitor assigned jobs from start to finish, ensuring compliance with SERVPRO standards and company procedures Respond promptly to service calls and establish efficient job flow on-site Coordinate job requirements, resources, timelines, and labor needs Manage job file documentation to ensure accuracy, completeness, and timely updates Monitor and control production costs to meet project budgets Team Leadership & Supervision Communicate clear expectations to Production Technicians and supervise daily activities Ensure production work is completed as scheduled and meets quality standards Resolve job-site issues quickly and effectively as they arise Promote accountability, productivity, and professionalism within the team Customer Experience & Communication Explain restoration processes and answer customer questions as needed Monitor, communicate, and respond to customer needs or concerns to ensure satisfaction Build and maintain strong relationships with residential, commercial, and insurance customers Safety & Compliance Identify safety hazards and implement appropriate control measures Enforce all safety procedures to protect occupants, employees, and job sites Ensure proper use and care of equipment, materials, and company assets Facilities, Equipment & Housekeeping Maintain cleanliness of vehicles, equipment, warehouse, and office areas Protect and properly use all company equipment and materials Sales & Marketing Support Participate in sales and marketing activities, including add-on services and security checks Identify opportunities to enhance customer value and job scope when appropriate Qualifications Effective written and verbal communication skills Minimum of one (1) year of experience in cleaning/restoration required IICRC certifications required Ability to travel locally or out of state as business needs require Physical & Work Environment Requirements Ability to regularly lift 50 pounds and up to 100 pounds with assistance Exposure to chemicals and restoration environments Ability to walk, stand, drive, sit, climb, and work for extended periods Ability to climb ladders and work at ceiling heights Ability to work in confined spaces (e.g., crawl spaces) Ability to perform repetitive pushing, pulling, lifting, and carrying tasks Compensation & Growth Competitive pay based on experience Overtime opportunities available Merit-based increases Unlimited advancement opportunities Employment Disclaimer: All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Created: 2026-03-06