Restoration Manager

Restoration Manager The Restoration Manager (RM) leads our mitigation operations and drives revenue through consultative selling. You will inspect, scope, and estimate projects; convert opportunities into signed projects; and ensure our crews deliver exceptional customer outcomes on time, safely, and profitably. Base + Commission: Competitive base salary + performance based incentives (commission/bonus) tied to revenue, margin, closing ratio, and customer satisfaction. Benefits: Dental insurance- Available day 1 Health insurance- Available day 1, with 5 different plans to select from Vision insurance- Available day 1 401(k) after 1 year with 4% employer match 6 paid holidays + 1 floating holiday throughout the calendar year after 90 days 1 week total paid vacation time after 1 year of employment Employee referral program Career path planning and training Employee recognition programs Key Responsibilities: Sales & Revenue Growth (Primary) Conduct on site inspections, develop scopes of work, and prepare accurate estimates. Close projects from your inspections by presenting clear solutions, setting expectations, and earning trust. Maintain a high closing ratio on assigned leads and self generated opportunities. Partner with Business Development to maximize revenue, margin, and customer retention. Own the follow through: ensure deposits, authorizations, and job files are complete to start work promptly. Operations & Delivery Manage the customer experience end to end; set clear scope, timeline, and communication cadence. Schedule and coordinate crews, equipment, and vendors for efficient job execution. Oversee job cost control (labor, materials, equipment, subcontractors) and change orders. Ensure safety, risk management, and compliance with company standards and regulatory requirements. Review job documentation (photos, moisture logs, tech notes) and audit for completeness and quality. People & Leadership Recruit, train, coach, and develop Restoration Supervisors and Technicians; model our Core Values daily. Set priorities, remove roadblocks, and recognize wins. Foster a learning culturebe teachable, give/receive feedback, and drive continuous improvement. Administration & Communication Communicate clearly with customers, adjusters, property managers, and internal stakeholders. Produce timely reports on pipeline, revenue, margin, cycle time, and customer satisfaction. Qualifications: 3+ years in restoration, construction, or field operations; 1+ year in people leadership. Proven consultative sales track recordcomfortable presenting solutions and closing. Proficiency with estimating and job management software (e.g., Xactimate). Strong communication, negotiation, planning, and problem solving skills. IICRC certifications preferred (WRT, ASD, AMRT); OSHA 10/30 a plus. Valid driver's license; ability to work an on call rotation when needed. Ability to successfully complete a Servpro required background check and drug test subject to applicable law. Physical and Work Environment Requirements: Exposure to extreme conditions such as heat Walking and standing for long periods of time, driving, sitting, climbing Ability to climb ladders and work at ceiling heights Must be available to work a rotating on-call schedule SERVPRO Team Friermuth supports and hires our military veterans and spouses! Each SERVPRO Franchise is Independently Owned and Operated. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Created: 2026-03-06