Certified Registered Nurse Anesthetist (CRNA)

A recognized media services organization in California is seeking a new Senior Analyst to join their Virtual Network Operations Center (VNOC). In this role, the qualified professional will serve as a critical escalation point and operational leader responsible for driving the detection, response, remediation, and documentation of technical incidents across the organizaiton's global IT Operations environment. Responsibilities: Lead investigations into technical incidents, ensuring timely coordination, communication, and resolution Monitor global collaboration infrastructure, proactively identifying performance issues through telemetry and alerts Collaborate with Engineering, Microsoft, and external vendors to escalate complex incidents and implement long-term fixes Use tools such as Nexthink, Datadog, telemetry dashboards, and ticketing platforms to analyze root cause trends and drive service improvements Engage with senior leadership and stakeholders to provide clear, timely incident status updates and post-incident documentation Recommend and implement mitigation protocols, service resiliency improvements, and TCP timeout optimization for private endpoint disruptions Partner with global teams to refine incident management playbooks and drive adoption of ITIL-based processes Document incidents and requests with accuracy and consistency using tracking tools like ServiceNow Qualifications: 5+ years of experience in Technical Operations and Incident Management Bachelor's Degree Experience in fast-paced, mission-critical environments with 24/7 on-call availability Strong knowledge of Cisco TMS, SX codecs, Crestron, Polycom, and video collaboration platforms Experience using monitoring tools and diagnostics platforms Strong analytical and problem-solving skills Excellent communication skills Desired Qualifications: ITIL Certification or experience working in ITIL-aligned environments Certified Technology Specialist (CTS) Certification Digital Media Certificates Security+ Certification Certified Scrum Master Certified Product Owner Familiarity with Redis and Azure infrastructure by Jobble

Created: 2026-03-06