Founding Patient Experience & Clinic Operations ...

About Metriq Health Metriq Health is a physician-led, data-driven hormone and metabolic optimization practice serving Thousand Oaks and the broader Southern California community. We combine advanced diagnostics, personalized protocols, and structured monitoring to help high performers restore clarity, energy, resilience, and long-term vitality. We are building a calm, polished, high-trust clinic experience with exceptional operational discipline. This is a founding-team opportunity for someone who takes pride in excellence, ownership, and helping patients feel genuinely cared for. The Role We are hiring a highly capable, clinic-experienced operations professional who will help run the clinic's day-to-day rhythm and deliver an exceptional patient experience. You will be the first face and voice many patients encounter and a key partner to the physicians and leadership team as we launch and scale. This role is ideal for someone who combines warm hospitality with operational rigor - someone who can keep the front of house polished while also driving reliable execution behind the scenes. Key Responsibilities · Own the front-desk and patient arrival experience: answer phones, greet patients, manage check-in/check-out, and ensure a warm, professional, high-touch visit from arrival to departure. · Coordinate scheduling end-to-end: new patient intake coordination, confirmations, reminders, reschedules, waitlists, and visit preparation to keep the day running smoothly. · Manage patient communications across phone, text, portal messaging, and email with professionalism, discretion, and strong follow-through. · Support patient follow-up: post-visit check-ins, next-step scheduling, routing questions to the clinical team, and closing communication loops promptly. · Maintain accurate patient and operational information in practice systems (EHR/communications tools), including documentation of operational notes and workflow updates. · Help optimize workflows and systems: identify opportunities to improve patient flow, communication consistency, and operational efficiency as the clinic scales. · Manage supplies and inventory: maintain par levels, place orders for office and medical supplies, receive shipments, and keep storage organized and audit-ready. · Support clinic readiness and environment standards: ensure the space is tidy, stocked, quiet, and aligned with the Metriq brand experience throughout the day. · Execute core office operations: opening/closing procedures, scanning/filing, mail, vendor coordination, and general administrative support. · Support light launch and growth initiatives as needed (for example, operational support for new workflows, patient education materials, and patient experience enhancements). · Adhere to HIPAA/privacy standards, SOPs, and internal protocols; escalate operational issues or patient concerns appropriately and promptly. Qualifications Required · 2+ years of experience in a clinic or medical office setting (front desk, patient coordinator, medical assistant, concierge practice, or similar patient-facing operations role). · Excellent communication skills (verbal and written) with a warm, calm, polished, and professional presence. · Strong organizational skills and attention to detail; able to manage schedules, supplies, and follow-up tasks without dropping details. · High ownership and reliability; proactively sees what needs to be done and executes without constant direction. · Comfort handling sensitive information with discretion and working within HIPAA/privacy standards. · Comfort with technology and ability to learn new systems quickly (EHR/CRM, email, spreadsheets, patient communication tools). · Ability to work on-site during the expected clinic schedule and support a Saturday clinic day. Preferred / Nice to Have · Experience in concierge medicine, longevity, hormone optimization, OB/GYN, endocrinology, or specialty clinics with high-touch patient expectations. · Experience in a cash-pay clinic model or strong comfort working in a patient experience-focused practice environment. · Experience with OptiMantra or similar EHR platforms; comfort coordinating lab workflows and referrals. · Interest in health optimization and a genuine desire to help patients feel better and perform at their best. Compensation and Benefits Title: Patient Experience & Clinic Operations Coordinator (posting may also reference Medical Front Desk / Patient Coordinator / Clinic Operations to improve search visibility). We aim to pay competitively for experience and capability, with a target range of approximately $28-$34 per hour, with potential for performance-based upside as we grow. Final level and compensation will depend on experience and scope. · Paid time off (PTO) and paid holidays · Health benefits · Retirement plan · Growth path as Metriq expands (including opportunity to take on greater operational responsibility over time) Additional Role Expectations · Maintain a consistently professional appearance and demeanor aligned with a premium, high-trust patient experience. · Ability to spend portions of the day standing/walking and to perform routine clinic/office tasks (including occasional handling of supply boxes and deliveries). · Reliable transportation and punctuality for an on-site role with a Saturday shift. How to Apply Please send a brief note introducing yourself, a resume, and (optional) a short paragraph on why you are excited about building a high-touch, data-driven clinic from the ground up. Equal Opportunity Metriq Health is an equal opportunity employer.

Created: 2026-03-06