FRONT DESK AGENT- Margaritaville Fort Myers Beach

Front Desk Agent - Margaritaville Fort Myers Beach Job Category: Administrative Requisition Number: FRONT001445 Location: Margaritaville FMB, TPI Hospitality - Margaritaville, Fort Myers Beach, FL 33931, USA Description Fins up! Margaritaville Resort Fort Myers Beach is seeking applications from seasoned professionals for the exciting role of Front Office Representative. Nestled in the heart of Southwest Florida's vibrant landscape, Margaritaville Fort Myers Beach, under the proud operation and ownership of TPI Hospitality, offers not just a job but an opportunity for unparalleled personal and professional growth. The Front Office Representative has a pivotal position as we welcome new and returning guests. This position requires strong communication skills, attention to detail, and a guest-focused attitude to handle check-ins, resolve inquiries, and support overall front desk operations. What You'll Do: Greet guests with a warm, professional welcome upon arrival, creating a positive and memorable first impression. Manage the check-in and check-out process efficiently, ensuring accurate guest information, room assignments, and billing procedures. Respond promptly to guest inquiries and concerns, delivering courteous, knowledgeable, and solution-oriented service at all times. Assign rooms based on availability, guest preferences, and special requests, ensuring a smooth and personalized arrival experience. Maintain accurate records by updating guest profiles, managing room inventory, and processing reservations and modifications. Handle guest payments and transactions with accuracy, following all hotel policies for cash, credit card, and billing procedures. Coordinate with bell staff and other departments to ensure timely and efficient guest service across all touchpoints. Receive and distribute guest mail, packages, and messages with attention to accuracy and timeliness. Offer knowledgeable recommendations on transportation, dining, activities, and local attractions to enhance the guest experience. Process room service or amenity requests when applicable, ensuring prompt delivery and guest satisfaction. Proactively accommodate guest needs and special requests with professionalism and attention to detail, aiming to exceed expectations and create a personalized stay. Assist with other related duties as assigned by management to support overall resort operations and guest satisfaction. What We're Looking For: High school diploma or GED. 2+ years of customer service experience. Certificate or diploma in hospitality is preferred but not required. Exceptional interpersonal skills. Excellent written and verbal communication. Excellent time management and organizational skills. Conflict resolution experience. Patience and good listening skills. About TPI Hospitality: Industry-leading tenure celebrated during its 50th year of operation in 2022. A culture of empowerment that creates success for yourself and those around you. A growing company with multiple new projects underway. With over 30 hotels and restaurants located throughout Minnesota and Florida, TPI associates enjoy more opportunities for advancement or transfer. Chosen as a twelve-time Best Places to Work nominee by the Business Journal. Benefits: Medical/Dental Insurance 401(k) & 401(k) matching Free parking and transportation to/from Margaritaville Resort Paid Time Off (PTO) Holiday Pay Volunteer time off (VTO) Bereavement Leave School Conference Leave Employee Discounts Supplemental Insurance options Tuition Discount Still wondering what makes working at Margaritaville so special? Don't just take our word for it see for yourself! Watch our video and dive into the vibrant, fun-filled world of Margaritaville. Discover the unique atmosphere, enthusiastic team, and unforgettable experiences that await you. Whether you're front facing with our guests or supporting behind the scenes, every role here brings a bit of our paradise to life.

Created: 2026-03-06