ServiceNow Training Specialist

ServiceNow Training Specialist At Nvitek, customer success is our ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to adapt to dynamic environments rapidly. Responsibilities Primary responsibility for generating all training materials (documentation and videos) for consumption by the solution's end users. Design, develop, and deliver detailed training materials including training coursework, agendas, briefs, white papers, user guides, surveys, feedback etc. Partner with Business Analysts to understand the customer's business requirements at a fundamental level. Meet with customer and contractor personnel to formulate and review task plans and deliverable items, and effectively execute in accordance with approved plans. Collaborate with functional and technical counterparts and customers in forming strategies to improve performance and overall effectiveness of the change management strategy. Ensures adherence to best practices, and quality standards and reviews project deliverables for accuracy. Create a tiered curriculum that will provide training at various levels of complexity (like beginner/infrequent users to advanced/power users) Required Qualifications A minimum of 7 years as a Technical Writer or Training Specialist Exceptional written and presentation skills An ability to author comprehensive end-user documentation that guides a user through complicated, multi-step operations to perform a function. An ability to conduct live training sessions for a group of users with a disparate range of functional knowledge and computer skills. An ability to understand complex business processes and break them down into smaller, manageable pieces. An ability to employ your expertise as a Training Specialist to spot awkward or convoluted interfaces/processes early in the design process in order to guide the team toward an easier-to-understand (and train) interface. An ability to work with a cross-functional team in a highly collaborative environment and communicate feedback constructively. An ability to speak confidently and effectively with the customer and end-user. Prior experience working in an Agile environment. Highly desired qualifications, work experience, and knowledge, skills & abilities: Experience with supporting delivery of low-code platforms, including Salesforce, Appian, or ServiceNow. Experience with Jira, Confluence, Slack Experience in supporting Federal IT projects. Experience in supporting multiple projects Benefits Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. About Nvitek Nuvitek is a systems integrator and technology service provider who strive to improve its customers' performance through technological innovation and by delivering IT services that are faster and more efficient. We are a team of engineers who are passionate about solving technology problems, we believe with the right team and the right technology, IT organizations can solve complex problems and make your business leaner, faster and more flexible. Our team of engineers has more than 20 years of experience delivering successful IT projects to Federal Government and commercial clients. Our services put technology to work for our customers so that they can devote all their energies to their core mission. With our strong pool of talented, expert staff, Nuvitek has a sterling track record of providing innovative and reliable IT solutions in the area of IT modernization, cloud integration, infrastructure automation, IT operations, IT service management and data integration to both government and commercial clients. We believe in getting things done effectively and efficiently with simple, innovative solutions. Nuvitek believes in going above-and-beyond and delivering results outstanding results.

Created: 2026-03-06