Customer Service Representative - Community ...

Job Title: Community Development Clerk This position will be assigned to the Community Development Department (CDD). Even though this recruitment is specific to supporting the CDD, you may be placed on an eligibility list for future recruitments for other departments. Performs a variety of record keeping, general clerical, transaction processing, and customer service work, both over the phone and in-person. Responsible for receiving and responding to public inquiries. Supports the administrative, clerical, and other activities of the department assigned. Examples of duties include: Performs a variety of office support duties such as typing, proofreading, billing, checking, filing, record keeping, cashiering, reconciliation, permit processing, and customer service. Gathers information from a variety of sources for the completion and processing of forms, records, applications, etc.; contacts individuals to obtain additional information. Prepares, compiles, tabulates and maintains data including databases, various documents, statistical and programmatic operational reports and records for a variety of programs as requested; processes contracts, agreements, claims, ordinances and resolutions as assigned; tracks and monitors city contracts for proper insurance requirements and relevancy, communicates with departments and vendors regarding status and requests for additional information; communicates contract and insurance requirements; maintains citywide contracts database; drafts outreach, marketing, educational and related communication materials; and develops and updates City web pages. Proofreads and checks typed and other material for accuracy, completeness, compliance with departmental policies; and corrects English usage, including grammar, punctuation, and spelling. Enters, edits, and retrieves data, and prepares periodic or special reports from an on-line or personal computer system following established formats and menus; creates report formats using programmed software to meet programmatic needs. Performs related duties as assigned. When assigned to Community Development Department: Print renewal notices and/or copies of business license for Citrus Heights' businesses. Call business within Citrus Heights to notify of expired business license. Assist with business license inquiries both in person and/or over the phone. Serve as a liaison between property owners, businesses, City staff regarding programs and activities of the department. Read and interpret basic plans, documents, maps, business licensing and permit applications. Other duties as required. Typical qualifications include knowledge of city and assigned department programs, goals, and policies and procedures; applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; basic clerical and recordkeeping principles and practices; principles of budget monitoring, business arithmetic, including percentages and decimals; business letter writing and the standard format for typed materials; legal documents, forms, and terminology; methods of preparing and processing various records, reports, forms, and other documents particular to assigned department or program; operation, adjustment, and minor maintenance of a variety of photo reproduction, microfilming, micro imaging, and imaging equipment; principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff; the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar; modern equipment and communication tools used for business functions and program, project, and task coordination; computers and software programs to conduct, compile, and/or generate documentation relevant to the assigned program area; ability to compose routine correspondence, and maintain records and databases; perform specialized processes, procedures, and office support tasks related to the division/department assigned; perform detailed office support work accurately; organize and maintain accurate files and records; and compose routine correspondence from brief instructions. Experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: experience of one year of increasingly responsible clerical and/or customer service experience; training equivalent to the completion of the twelfth grade; coursework in Business Administration, Economics, Accounting, Human Resources, or a related field is highly desirable; and a valid California driver's license and proof of automobile liability insurance as required by the position.

Created: 2026-03-06