Patient Access Specialist, Emergency Room (Days) - ...

Patient Access Specialist, Emergency Room (Days) - Lakeway Hiring an experienced Patient Access Specialist for our Lakeway, Austin, Texas freestanding ER. This is a role with day shifts. Handle patient registration, medical front desk, insurance verification, EMR data entry, and customer service in a fast paced emergency room. Must have medical office experience and flexible availability. Competitive pay and supportive team. Apply now to join Complete Care Lakeway, Austin. Location: Lakeway, Austin, Texas Job Type: Full-time, Days Shifts: 7am to 7pm Shift Commitment: Must be able to work day shifts. Pay Rate: $17.00 plus Shift Differentials Complete Care is hiring experienced Patient Access Specialists for our Lakeway-Austin freestanding emergency room locations. This role supports patient registration, insurance verification, and medical front desk operations for day shifts. You will be the first point of contact for patients seeking emergency care, and your work directly impacts patient experience and care quality. What You Will Do Welcome patients and complete check in, registration, and front desk duties Complete medical insurance verification, eligibility checks, and demographic entry Communicate with patients and families during high stress situations Maintain accurate documentation in the EMR or EPM system Coordinate paperwork and collaborate with clinical teams for smooth patient flow Manage phone calls, patient questions, and follow up needs Maintain a professional, organized front desk environment Required Experience One to two years of medical insurance verification experience Two to three years of medical customer service or front desk experience Experience with EMR or EPM systems and MS Office BLS certification from the American Heart Association within sixty days High School Diploma or GED Must be flexible for days, weekends, and holidays Strong communication and active listening skills Comfortable working in a fast paced emergency room environment Why Choose Complete Care Lakeway, Austin Competitive pay Opportunity to work in a respected freestanding ER Supportive leadership and a collaborative team Growth opportunities and tuition reimbursement Modern, patient centered facilities in the DFW area Free Emergency Care at any of our Complete Care locations Complete Care operates multiple freestanding emergency rooms across Texas, delivering fast, compassionate care with short wait times and top tier service. Our Lakeway, Austin ER locations provide full emergency care, diagnostics, and patient centered service. Every team member helps create a calm, efficient, and supportive environment for patients. If you have strong medical front desk experience and want a role in a thriving ER environment, apply now.

Created: 2026-03-06