Operations Control Specialist Critical Field ...

Operations Scheduler - Critical Field Services Operations Scheduler Responsibilities: Work in a fast-paced operations environment, balancing multiple critical jobs, high accountability. Manage a designated territory of Field Service Engineers by coordinating all maintenance visits, emergencies, and installation. Handle important logistics such as coordinating travel, part/equipment tracking, and emergency maintenance requests. Assist with challenging client requests or issue escalations as needed Coordinate with other departments to ensure projects are completed. Provide phone and email support to clients Create Quotes for our Customers based on Field Service Recommendations. Prepare Field Service Reports based on the equipment entered by our Field Engineers. Requirements: AS/AA degree At least three years of experience in an office environment with previous data entry is required Prior experience in service scheduling, dispatching, or operations coordination (construction, field service, HVAC, utilities, or similar). Experience in electrical, HVAC, UPS, or facilities services is a bonus but not required. Comfortable managing complex calendars with many moving parts (technicians, equipment, customer appointments). Background in administrative support, project coordination, or operations assistance. Familiarity with work orders, purchase orders, job costing, or service tickets is valuable Excellent Customer Service Skills Excellent communication, writing, negotiation, and time-management skills Enthusiasm and an ability to learn quickly and retain information Advanced PC skills Advanced Microsoft 365 Skills A positive attitude and an ability to represent us with professionalism Ability to work in a fast-paced, challenging and changing work environment Self-motivated, proactive, and results-oriented professional style with a strong ability to work independently Prospective candidates should be proficient with the following software: Adobe Acrobat, Microsoft Office - Word, Excel and Outlook. Proficiency in grammar and sentence structure is expected. Attention to detail, knowledge of clerical and administrative procedures and systems, confidentiality, reliability and professionalism are a must. Professional appearance and demeanor Flexibility to adjust to evolving company needs Must be authorized to work in the US Compensation and Benefits: $60-70k base salary Paid Time Off 401K Matching Medical, dental and vision insurance Professional development assistance Referral program Paid Holidays Short Term/Long Term Disability Life Insurance Growth Opportunities Up to $300/month - non-taxed incentive with after-hours phone service (emergency only) Hours: Monday through Friday 8am - 5pm

Created: 2026-03-06