Business Process Consultant Senior (Austin Equity and ...

Join The City Of Austin Team At the City of Austin, we are more than just an employerwe are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles Empathy, Ethics, Excellence, Engagement, and Equity anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Austin Equity and Inclusion provides leadership, guidance, and insight on equity to improve the quality of life for Austinites. The Department strives to achieve the vision of making Austin the most livable city in the nation for all while building and sustaining a culture of equity across the city. This requires tackling tough issues such as institutional racism and implicit bias. Creating a culture of equity will ensure we are meeting the needs of all residents. Job Description: Business Process Consultant Senior Purpose: Responsible for leading the Department Executive Management team through the strategic planning process innovation, and performance measurement processes. Responsible for creating and revising process innovation, strategic planning, competitive analysis, corporate intelligence, and performance measurement processes. Analyzes, presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting management in the area of planning performance, and reorganization. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management. Responsibilities - Supervisor and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement. Knowledge of performance measures. Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes. Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models. Knowledge of leadership methodologies and supervisory responsibilities. Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic. Skill in providing internal consulting services. Skill in project management methods. Skill in handling conflict resolution to changes of current processes. Skill in negotiation of projects and program initiatives. Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations. Ability to look at situations systematically. Ability to work independently and with teams. Ability to understand, interpret and apply detailed and complex information. Ability to manage implementation of recommendations. Ability to lead and manage a multi-discipline workforce. Minimum Qualifications: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Licenses and Certifications Required: None. Preferred Qualifications: Fluency with City purchasing, finance, and administrative policies and procedures Experience building relationships and holding community-centered space Skills in facilitating difficult conversations focusing on race and equity with executive-level teams Ability to adapt to quickly changing needs and requirements Experience building and maintaining dashboards Experience in data analysis Background in addressing or familiarity with equity issues in government administration Critical analysis of systems Smartsheet User Certification Notes to Candidate: Austin Equity and Inclusion's Equity Division is hiring a Business Process Consultant Senior. This position will supervise the work of the Business Process Consultant and Business Process Specialist positions. This work includes: Development and implementation of atlases, budget and financial processes, strategic planning and alignment, development of the Smartsheet project management solution, administration of grant funding offered by the Equity Division, and data analysis and research. In addition, this position will provide direct executive support to the program staff working with departments on several processes, lead new developments of the Smartsheet solution, develop and maintain relationships with internal and external stakeholders to ensure service delivery best meets their needs, support execution of purchasing documents, and create and regularly update financial and budget reports, records retention, and serve as a SPOC on other projects as assigned. Austin Equity and Inclusion enforces local fair employment and fair housing ordinances under contract with the U.S. Equal Employment Opportunity Commission and the U.S. Department of Housing and Urban Development (HUD). Austin Equity and Inclusion leads the equity assessment process and provides consultation to identify and address current and emerging equity and inclusion issues, guiding departments in the development, implementation, and evaluation of policies, practices, and programs addressing their impacts on equity. Austin Equity and Inclusion works strategically to promote visibility, transparency, accountability, and responsibility, with the primary goal of ensuring fair treatment for all individuals in the areas of Employment, Housing, Fair Chance, Title VI, Title II, Veteran Services and Public Accommodations. When completing the City of Austin employment application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. A rsum is required, but will not substitute for a complete employment application. Please include contact information from previous employers. A cover letter is also required. In the cover

Created: 2026-03-06