Portuguese Bilingual Customer Service - Banking

Business Analyst (Level I) This position serves as the first point of contact for technical support inquiries from high-revenue clients in Latin America, specifically Brazil. The role involves acting as a proficient technical liaison, providing support for treasury, cash management, card, and depository products operated through the bank's electronic platform. The candidate will be responsible for analyzing and resolving technical requests, working with internal partners, and supporting the implementation or conversion of business systems. Key Responsibilities Serve as the initial contact for technical support inquiries from clients via email and phone. Analyze and determine the appropriate handling and resolution for technical requests related to various banking products. Provide technical systems and software support for modification, implementation, or conversion of business systems. Act as a liaison between the business unit and software, hardware developers, and vendors. Translate business needs into formal Business Requirements deliverables. Participate in the design, development, and implementation of complex applications. Interface with clients to provide training, education, and support. Manage and prioritize tasks effectively in a fast-paced team environment. Required Qualifications A minimum of 1-2 years of experience in the banking or financial industry, with at least one year in a customer-facing role. Experience with technical support is preferred. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Ability to navigate multiple computer systems while interacting with customers. Fluency in both English and Portuguese is required for speaking and writing. Preferred Qualifications An IT degree or substantially equivalent experience. A minimum of 3 years of experience with technical support or banking services. Proficiency in Spanish. This is an onsite position requiring a minimum of three days per week at the office. The standard work hours are 7:00 AM to 4:00 PM EST to align with Brazil business hours. The role requires the ability to work under pressure and adapt to ongoing changes in technology and processes. The anticipated pay range for this position is $30.00 to $32.06 per hour. Please note that a specific offer will be contingent on the candidate's experience, qualifications, and other relevant factors. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Created: 2026-03-06