Member Service Representative MSRIV- Tumwater Branch

Member Service Representative MSRIV- Tumwater Branch Tumwater Branch - Tumwater, WA 98501 Start Date 01/15/2026 End Date 02/23/2026 Overview Salary Range $20.05 - $32.89 Hourly Position Type Full Time Job Shift Day Education Level High School or GED Category Banking MSRIV ACU is on the hunt for a dynamic and driven Member Service Representative IV (MSRIV) to join our exceptional team. If you're ready to make a real impact on people's lives, keep reading, because this could be the start of something extraordinary Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. What You'll Do: Help credit union members with transactions in a friendly way Handle savings, loans, checks, and more Review loan applications and advise members of loan policies and rate information Share your excitement for our products and services with members Assist members with unauthorized use of ATM/Visa debit cards; Issue, reissue, or hot card ATM cards/Visa Debit cards Be knowledgeable and conversant with all account information Be a team player and learn new things in meetings and training sessions Branch Hours Monday - Friday: 10:00 am - 6:00 pm Saturday: 10:00 am- 2 pm What We Offer: Generous PTO (Paid Time Off) 11 Paid holidays Paid Bereavement Leave Paid Jury Duty leave Training and advancement opportunities 401k with match up to 6% Mortgage discounts Paid volunteering at ACU sponsored events Bonus opportunities Company paid long term disability and life insurance Full Medical, Vision and Dental benefits Annual employee event for all staff and their families Employee Assistant Program (EAP) Free wire transfers And more! The pay range: $20.05 - $32.89. Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. An applicant with the minimum one plus year of financial institution experience (to include new accounts and loans) The target hiring range for this role is $20.05-$25.66. What You Need: High school diploma or equivalent Two years of financial institution experience Must be bondable and pass a background and credit check What You'll Bring: Two years of financial institution experience bonus points if you've handled loans and new accounts! Quick and accurate computer skills Friendly and great with people Problem-solving skills Good at writing and talking Motivated and organized Grow With Us: We'll help you grow with awesome training programs: Teller Essentials get those basics down! Product Fitness unleash your selling powers! MSR Advance Program master member service! Lending Boot Camp conquer loan applications! BAI training courses become a banking champ! Ready to begin your next banking adventure? Apply now!! ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law. Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.

Created: 2026-03-06