NetSuite Technical Manager - Retail Consulting

Job Description Why Oracle NetSuite? At Oracle NetSuite, we believe transformation is not optional—it’s essential. For over 25 years, NetSuite has been leading the way in cloud ERP innovation, empowering more than 30,000 customers to run more efficient and agile businesses using a unified, cloud-based platform. As a part of Oracle, NetSuite continues to reshape how organizations operate by providing scalable, intelligent solutions without the burdens of outdated on-premise systems. Our teams are dedicated, fast-moving, and take pride in delivering impactful results for our customers while celebrating victories along the way. About the Role We are looking for an accomplished Senior Consultant to join our Professional Services team focused on the Retail sector within NetSuite Customer Success (CS). This role will involve delivering ERP implementations and optimization projects using the SuiteSuccess methodology for our diverse clientele across North America. This position is part of the NetSuite Customer Success - Delivery / Professional Services organization, and you'll be responsible for leading full-scale NetSuite implementations, phase upgrades, module deployments, and optimization or health-check projects that create high-value, project-based outcomes. As a Principal Consultant, you'll work independently, assuming overall ownership for engagement outcomes while collaborating closely with Project Managers and consulting teams to ensure high-quality, tailored solutions. Strong soft skills and professionalism are critical, as you will navigate complex client situations and foster collaboration across internal and external teams. Additionally, this role will increasingly support AI-enabled business transformation by assisting customers in identifying, designing, and adopting AI capabilities embedded within NetSuite and integrated business applications to enhance efficiency, insights, and achieve measurable results. Key Responsibilities Lead and execute NetSuite implementation and optimization projects for Retail customers, ensuring adherence to quality standards, project scope, and customer satisfaction. Gather, analyze, and validate customer business needs and convert them into scalable NetSuite solution designs. Architect and configure NetSuite solutions that align with customer business objectives, including complex workflows, automations, reporting, and integrations. Define detailed functional requirements and collaborate with technical teams to design, test, and deploy integrations and advanced configurations. Support AI-driven use cases within ERP programs, focusing on workflow automation, insights, and decision support integrated within NetSuite and related applications. Provide leadership and guidance to consulting team members, ensuring work is delegated effectively while maintaining responsibility for overall solution quality and delivery outcomes. Build strong, trusted-advisor relationships with clients, proactively managing expectations, project scope, and risks with professionalism. Utilize NetSuite implementation methodology, industry best practices, and internal delivery standards to guarantee consistent, repeatable outcomes. Engage in solution scoping, effort estimation, project planning, and knowledge sharing throughout the Professional Services organization. Stay current with NetSuite capabilities, certifications, and emerging platform enhancements. Minimum Qualifications 5 or more years of cumulative relevant experience in areas such as ERP solution implementation and/or administration, including 3-5 years in a consulting capacity. Proven ERP functional consulting experience with a track record of leading customer-facing implementations. Strong preference for candidates with NetSuite platform experience; experience with competing ERP platforms will also be considered. Demonstrated consulting skills, capable of leading workshops, managing stakeholders, and delivering presentations to executive-level clients. Excellent written and verbal communication abilities. Proficiency in English required. Preferred Qualifications 2 or more years of experience with AI/ML or generative AI capabilities integrated into business applications (e.g., ERP, CRM, commerce, supply chain, or analytics). Experience in designing and supporting integrations using REST APIs, OAuth 2.0, webhooks, JSON/CSV, and ETL/data preparation techniques. Strong data foundation expertise, including SQL, data quality, metadata management, and feature readiness; familiarity with hyperparameter tuning concepts is a plus. Knowledge of data privacy regulations (GDPR, CCPA) and responsible AI practices in enterprise settings. Experience with OCI Generative AI services and/or NetSuite AI features (e.g., Text Enhance, Intelligent Item Recommendations, Demand Planning, AI Connector/MCP). Relevant NetSuite certifications (SuiteFoundation, ERP Consultant, SuiteCloud Developer) and/or cloud certifications (OCI or equivalent) are a strong advantage. Expertise in consumer goods, retail, distribution, or e-commerce, focusing on pricing, assortment, promotions, inventory, and supply/demand planning. Experience in defining KPI frameworks for AI-driven or automation use cases, such as accuracy improvement, cycle-time reduction, or revenue growth. Demonstrated success in leading medium to large ERP programs with substantial cross-functional and technical complexity. Experience mentoring or coaching consultants during delivery engagements. Willingness to travel as needed. What You'll Get A chance to work remotely while collaborating with a dynamic and supportive NetSuite Professional Services team. Engagements with a variety of Retail industry clients facing complex business challenges and transformation ambitions. Continuous professional development through practical problem-solving and ongoing learning at the intersection of cloud ERP, data, and applied AI. Disclaimer: Certain customer-facing roles may require compliance with health and immunization policies. Oracle integrates Artificial Intelligence into our recruiting process. Learn more in our Recruiting Privacy Policy. Salary and Benefits The salary for this position varies based on the location: US: Hiring Range from: $97,500 to $199,500 per year. May qualify for a bonus and equity. CA: Hiring Range from: $103,700 to $153,700 per year. The company offers a wide range of benefits including: Medical, dental, and vision insurance. Short and long-term disability coverage. Life and AD&D insurance. Health care and dependent care Flexible Spending Accounts. 401(k) plan with matching contributions. Flexible paid time off: 13 days in the first three years, increasing to 18 days thereafter. Paid sick leave that refreshes annually. Paid parental leave and adoption assistance. Employee Stock Purchase Plan. Financial planning services. Voluntary benefits including insurance for home, auto, and pets. This position will accept applications for at least three days from this posting or until the position is filled. Career Level - IC4 Vacancy Type - Replacement Position. This role frequently interacts with clients across North America, so a professional command of English is required. Proficiency in French is advantageous for candidates in Quebec. About Us Oracle merges data, infrastructure, applications, and expertise to drive industry innovations and meaningful advancements. With AI integrated throughout our offerings, we help clients turn potential into achievable objectives. Discover your potential with a company at the forefront of AI and cloud solutions impacting lives worldwide. We prioritize fostering a diverse workforce and offer competitive benefits to support our employees. Additionally, we encourage volunteerism and community involvement. We are committed to fair employment practices for individuals with disabilities at every step of the hiring process. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic protected by law.

Created: 2026-03-06