Retail Operations Leader

Join Our Team at PetSmart - Anything for Pets! About Life at PetSmart At PetSmart, we are committed to creating meaningful experiences for pets and their families, and we empower our teams with the resources they need to grow and succeed. We are currently seeking a passionate candidate for the role of Retail Operations Leader. Benefits that Benefit You Paid Weekly Health & Wellness Benefits 401k Plan with Company Match Paid Time Off for Full-Time Associates Associate Discounts Tuition Assistance Career Pathing Development Opportunities Job Summary As a Retail Operations Leader at PetSmart, you will play a vital role in driving operational excellence in our stores while embodying the company’s vision and values. Your responsibilities will include merchandising and inventory management, overseeing pet care operations, opening and/or closing the store, guiding associates, and maintaining a safe and organized environment. Essential Responsibilities Your responsibilities will include, but are not limited to: People Leadership: Guide sales associates in merchandise handling and provide essential training on product knowledge. Facilitate associate development through onboarding, mentoring, and coaching, while offering constructive feedback on performance. Delegate tasks and ensure completion of daily responsibilities. Act as a leader on duty, directing associates and addressing any concerns. Recognize and celebrate the contributions of associates, promoting overall engagement. Store Operations and Overall Store Experience: Execute merchandising strategies to optimize sales, including product placement and promotional setups. Manage inventory levels and conduct audits, making informed recommendations based on sales trends. Maintain accurate inventory records and address discrepancies promptly. Operate point-of-sale systems and handle cash transactions following company policies. Uphold store standards and foster an empowered culture by ensuring compliance with Policies and Procedures and the Code of Ethics. Share responsibility for store opening and closing procedures to uphold our brand promise. Complete monthly cycle counts and address any inventory discrepancies. Ensure proper pet care maintenance, including cleaning, feeding, and caring for new arrivals and sick pets. Facilitate positive experiences for pet parents, especially regarding online orders and service. Ensure the safety and well-being of pets in our care, reporting any issues immediately. Follow company Policies and Procedures regarding new pet arrivals and health standards. Qualifications Minimum of 2 years of retail supervisory experience in a customer-focused environment. Full-time availability required; flexibility in schedule, including evenings, weekends, and holidays. Proficiency in computer applications. Strong written and verbal communication skills. Ability to maintain composure and react under pressure. Excellent organizational skills and attention to detail. Supervisory Responsibility No direct reports, but guiding and supporting the development of other associates is expected. Provide feedback on associate performance to direct supervisors. Act as the leader in the absence of other leaders, supervising associates, assigning tasks, and addressing concerns. Essential Physical Demands and Work Environment Must be able to stand, walk, climb ladders, and perform tasks that require use of hands. Frequent reaching, stooping, kneeling, and lifting is necessary. Ability to frequently lift and/or move up to 50 pounds, with team lifting for heavier items. Work environment may include exposure to moving mechanical parts, wet conditions, animal hair, and varying noise levels. Do What You Love Join us in making a meaningful impact every day. Whether it’s helping a customer select their first pet or seeing the joy on a pet parent’s face, you will create moments that matter. We embrace diversity and value the unique perspectives of our team of 50,000 associates, all united by a passion for pets. We look forward to hearing your story and welcome your application! PetSmart is an Equal Opportunity Employer We offer an equal opportunity for all associates and applicants, without discrimination based on race, color, religion, gender, sexual orientation, disability, or other legally protected characteristics. We provide reasonable accommodations to applicants with disabilities, as required by law. This job summary describes the general nature of the work that associates or leaders perform in this role. It is not intended to provide an exhaustive list of all responsibilities. Applicants will receive a job description specific to the position upon hiring. The exact pay rate will be based on relevant experience and skills. Applicants must be over the age of 18.

Created: 2026-03-06