Consultant for Collections Strategy

At Achieve Test Prep, we are dedicated to making higher education accessible and affordable for working adults. Our offerings include live, online instruction, personalized tutoring, and flexible course schedules, empowering non-traditional college students to earn college credits and professional licenses efficiently. Role Overview We are on the lookout for a skilled Collections Strategy Consultant for a project-based engagement to enhance our collections and debt recovery strategies. This position is perfect for an experienced professional with a successful history in collections strategy, operational efficiency, and compliance management. Your primary responsibility will be to conduct a comprehensive review of our collections process, focusing on both customer experience and agent workflow. We are seeking someone who can provide objective, data-driven insights and actionable recommendations that meet our business goals while minimizing risk. If you have a history of developing or revitalizing collections strategies, leading teams, boosting recovery rates, and implementing effective policies in fast-paced environments, we want to connect with you! Roles & Responsibilities Perform a detailed audit of current collections strategies and customer/agent journeys. Assess the effectiveness of current debt recovery methods while identifying existing gaps. Design a customer-focused and agent-supported strategy that improves performance and user experience. Create a targeted collections roadmap that aligns with business objectives and risk parameters. Establish or refine KPIs, SLAs, and reporting tools to track collections performance. Enhance or implement collection policies and procedures to decrease delinquency and aging receivables. Ensure compliance with relevant laws (FDCPA, FCRA, GLBA, etc.). Provide training and mentorship to collections and finance teams. Propose negotiation strategies for high-risk or complex accounts. Submit a comprehensive report summarizing findings and recommended actions. Assist with implementation and offer ongoing support or fractional leadership as needed. Desired Skills and Experience 5+ years of experience in collections strategy, debt recovery, or credit risk management. Proven ability to deliver outstanding, measurable results in collections performance. Thorough understanding of the complete collections lifecycle, from invoicing to litigation or charge-off. Prior consulting experience or familiarity with collections leadership roles is highly desirable. Strong skills in analysis, operations, and process improvement. In-depth knowledge of compliance standards (e.g., FDCPA, FCRA, GLBA). Exceptional communicator with strong negotiation capabilities, able to engage customers and stakeholders effectively. Familiarity with collections platforms, CRM systems, and automation tools. Ability to work independently while providing clear guidance to senior leaders. Bachelor's degree in Finance, Accounting, Business Administration, or a related field (an MBA or certifications like ACA/CPA/CICM are advantageous). Prior leadership experience in roles such as Collections Manager or Director of Credit & Collections is preferred. Job Details Type: Part-Time/Fractional Schedule: Flexible hours between 9 AM - 9 PM, Monday to Friday Remote: 100% Online

Created: 2026-03-06