Escrow Assistant

POSITION SUMMARY The Escrow Assistant provides administrative and transactional support to multiple Escrow Officers within the Mission Valley Branch. This role is responsible for assisting with the opening and processing of escrow files, ordering payoff demands and HOA documents, preparing and distributing escrow instructions, and maintaining accurate records in Qualia. The ideal candidate is detail-oriented, organized, and able to effectively manage multiple priorities while supporting four Escrow Officers in a fast-paced environment. ESSENTIAL FUNCTIONS • Open and set up new escrow orders in accordance with company procedures • Order payoff demands, HOA documents, and other required file documentation • Prepare and distribute escrow instructions via mail, email, or DocuSign • Enter and maintain accurate data and documents in Qualia • Assist Escrow Officers with file updates and transaction processing • Respond to emails and phone calls as directed by Escrow Officers • Communicate professionally with clients, agents, lenders, and vendors • Ensure escrow files are complete, accurate, and compliant with company standards • Provide general administrative and clerical support as needed • Support additional tasks and special projects as assigned COMPETENCIES • High school diploma or equivalent preferred • Previous escrow, title, real estate, or administrative experience preferred • Strong verbal and written communication skills • Ability to manage multiple priorities and meet deadlines in a fast-paced environment • Proficiency in Microsoft Office (Outlook, Word, Excel) and escrow software (Qualia experience preferred) • Strong organizational skills and attention to detail • Ability to maintain confidentiality and handle sensitive information PHYSICAL DEMANDS •The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT •The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. •On-site position at the Main Office •Regular business hours with occasional flexibility as needed •Frequent interaction with employees, customers, and external partners offers some great perks: · Health, dental, and vision benefits. · Employer-paid disability and life insurance. · Flexible spending accounts. · 401K with company match. · Paid time off and company-paid holidays. · Wellness resources. Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-06