Payroll Manager

Salary : $126,665.06 - $171,008.42 Annually Location : Redmond, WA Job Type: Regular, Full-time Job Number: 2600031 Department: Human Resources Opening Date: 03/04/2026 Closing Date: Continuous JOIN REDMOND! The City of Redmond is a thriving, culturally diverse community, and home to over 80,000 residents. Redmond is the hub of an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups. In this role, you will represent the city, and our values of service, integrity, accountability, belonging and stewardship. Under the general direction of the Human Resources Director, this role will develop, administer, evaluate, and manage the Payroll Division within the Human Resources Department. This role will serve as a member of the HR department's strategic leadership team and support the Department and Director at a strategic level. Our ideal candidate is both technically strong in payroll operations and a passionate people-leader committed to building a high-performance work team and driving continuous process improvement through a time of growth. You will be successful in this role if you thrive in a fast-paced environment, enjoy developing staff, support change through strengthening internal controls, and implementing and maintaining payroll best practices to ensure accuracy, compliance, efficiency and exceptional employee experience. ROLE & RESPONSIBILITIES Leadership and Team Development: Lead, coach, mentor and train the payroll team, supporting accountability, engagement and professional development. Oversee and direct the work of assigned staff and department resources as required. Create and maintain a collaborative, service-oriented team culture. Identify and set Payroll division and staff goals, objectives and short- and long-range strategies. Process Improvement and Payroll Best Practices: Evaluate, enhance or redesign payroll processes for optimization and ensure: Payroll tasks are handled by staff on time, consistently and accurately. Standard operating procedures (SOPs) updates occur in tandem with policy and/or collective bargaining agreement changes. SOPs are maintained in an organized and easily accessible manner. Payroll processing and Payroll staff efforts are compliant with applicable federal and Washington state laws, internal policies and procedures, and union collective bargaining agreements. Controlled payroll variances by routinely performing pre and post payroll auditing and reconciling. When payroll processing issues are discovered, identify the most effective correction, document the action taken for future reference, and make changes in the SOPs so the same mistakes do not continue. Work collaboratively with Benefits Administration and Leave Administration staff on payroll processing requirements and address issues that impact employees city-wide. Research, analyze and recommend best practice changes and updates to improve payroll performance, and document the changes in the SOPs. Research, analyze and draft payroll policies and procedures, and collaborate with the leadership team to rework, finalize, and implement any necessary policy or process changes. Participate on labor negotiations teams as assigned and/or provide input on policy or collective bargaining agreements' language changes that impact payroll processing. Respond to questions regarding the interpretation and/or application of payroll procedures in relation to the personnel manual, collective bargaining agreements, civil service rules, etc. Educate City leadership, management, and/or employees on payroll processing tools and resources, as needed. Prepare and present sensitive and/or complex information and recommendations verbally and in writing to various audiences (management, elected officials, union representatives, employees, etc.). Design, develop and implement proactive and reactionary payroll-related communications. HRIS Implementation Change Agent: Business Owner and Payroll Functional Lead on changes to and implementation of a new HR/Payroll system, moving from the Tyler/Eden product to UKG Pro. Stabilize the new HR/Payroll system and then maintain in accordance with updates and process enhancements. Oversee all change management functions in preparation for the implementation of UKG Pro and any future updates to the HR/Payroll system. This will include implementing internal processes best practices, updating SOPs, and training payroll staff and City employees/users. Manage regular HR/Payroll system updates and partner with the Technology and Information Systems (TIS) Department staff to ensure system updates are handled timely, accurately, and with minimal impact on HR and Payroll staff. Research and correct payroll processing problems and gaps by working closely with external vendors (primarily Tyler and UKG) and internal staff (HR/Payroll staff, and TIS and Finance staff). QUALIFICATIONS Education and Experience Bachelor's degree in human resource management, business or public administration, or related field. Seven (7) years of increasingly responsible experience in Payroll administration and processing. Municipal payroll experience within a union environment. HRIS experience in Payroll, including implementing a new Human Resources/Payroll system. Supervision experience overseeing payroll processing staff. Experience with Eden and/or UKG Pro preferred. Other This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job. Please review the job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements. BENEFITS Our employees earn competitive wages and enjoy an exceptional benefits package that includes: MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond. PRESCRIPTION DRUG INSURANCE - Included with each medical plan DENTAL INSURANCE - For employees and their eligible dependents VISION INSURANCE - For employees and their eligible dependents OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses PAID VACATION & HOLIDAYS - with (13) paid holidays per year EMPLOYEE ASSISTANCE PROGRAM (EAP) RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include: Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan Annual COLA adjustments Annual merit increases of up to 5% To learn about benefits at the City of Redmond, please visit C2MB (ajg.com) Please visit to learn about benefits at the City of Redmond Benefit rates are subject to change without notice due to federal and state mandates and contractual changes as applicable. 01 Please select your highest level of education. High School or GED Associate degree Bachelor's degree Master's degree or higher 02 How many years of payroll processing experience do you have? No Experience 0 - 1 Year 2 - 4 Years 4 - 6 Years 7+ Years 03 Do you have experience working for a municipal agency processing payroll? Yes No 04 Do you have experience working with Union Groups? If so, which ones? 05 Do you have experience as a people manager? If so, please describe your overall experience. 06 How many employees have you processed payroll for within your organization? 0 - 49 50 - 100 101 - 499 500 - 999 1000+ 07 What payroll systems have you worked with in your career? 08 Do you have experience implementing new HRIS or payroll systems? If so, please describe your experience and your role in the implementation. 09 Why are you interested in this position and why do you feel you are the most qualified candidate? 10 What does being a people leader mean to you? How do you demonstrate that in your day-to-day work? Required Question

Created: 2026-03-06