CNC Technical Support Engineer

About the Role Join our dynamic team as a skilled CNC Technical Support Engineer where you will be instrumental in the installation, maintenance, troubleshooting, and repair of CNC machinery at customer sites. Your expertise will ensure our clients receive top-notch technical support and achieve maximum uptime on their CNC equipment. You will play a dual role as both a technical specialist and a customer-facing representative of our organization. Key Responsibilities Installation & Startup Conduct the installation, setup, alignment, and commissioning of CNC machines. Ensure proper operation and provide training to customers on machine functionality and maintenance. Maintenance & Repair Diagnose mechanical, electrical, pneumatic, and control system issues. Perform preventative maintenance and emergency repairs. Replace, align, and calibrate machine components as necessary. Technical Support Respond to customer service calls, both onsite and remotely. Maintain thorough service records, documentation, and reports. Offer recommendations to customers on machine care, optimization, and upgrades. Customer Interaction Build strong relationships with customers by delivering professional and timely service. Communicate findings and repair plans clearly and supportively. Collaborate with internal teams to identify common issues, trends, and areas for improvement. Qualifications Required 2+ years of experience servicing CNC machines or industrial manufacturing equipment. Strong knowledge of CNC mechanical systems, PLCs, electrical schematics, and machine controls. Ability to read blueprints, wiring diagrams, and technical documentation. Excellent troubleshooting and problem-solving skills. Willingness to travel frequently to customer sites. Strong communication and customer service abilities. Preferred Experience with Fanuc, Siemens, Haas, Mazak, or similar CNC control systems. Associate degree or certification in Mechanical, Electrical, or Mechatronics Technology. Background in machine tool installation or field service work. Key Competencies Mechanical and electrical aptitude Diagnostic and troubleshooting ability Customer-focused mindset Time and schedule management Clear communication Safety awareness What We Offer Competitive salary with field service incentives Company vehicle or travel reimbursement Comprehensive benefits package Ongoing technical training Opportunities for career growth within service and engineering All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals across various industries throughout the United States since 1990. We are highly competitive, client-focused, and recognize that our value lies in delivering the right solutions at the right time.

Created: 2026-03-06