Team Lead - Liability Claims Management

Join Sedgwick and be part of a meaningful mission to support individuals navigating the unexpected every day. As a valued team member among our 33,000 colleagues, you will experience a caring culture and achieve a healthy work-life balance. At Sedgwick, you can unleash your potential and make a significant impact. Recognized nationally by Newsweek for its outstanding workplace culture, Sedgwick is also certified as a Great Place to Work® and ranked among Fortune's Best Workplaces in Financial Services & Insurance. Are you ready to be a part of a global leader where your innovative ideas can help solve challenges for some of the world’s premier brands? Utilize your expertise to manage complex customer claims in a dynamic environment. Deliver creative, customer-facing solutions for clients across various industries, including some of the most respected organizations worldwide. Join our rapidly growing, industry-leading company known for exceptional service and client satisfaction. Leverage a vast global network of experts to enhance your insights and share knowledge. Engage in diverse professional development opportunities to advance your career. Enjoy flexibility in your role, with autonomy in your work location and career trajectory. Access a wide range of comprehensive benefits to support your mental, physical, financial, and professional well-being. ARE YOU AN IDEAL CANDIDATE? We are looking for motivated individuals who embody our core values of empathy, accountability, collaboration, growth, and inclusion to supervise multiple teams of examiners and technical staff handling liability claims. PRIMARY PURPOSE OF THE ROLE: You will oversee claim operations, monitor workloads, provide training, and ensure quality adjudication of claims. OFFICE LOCATION: This position is hybrid for candidates within 25 miles of a Sedgwick office. Those outside this radius may be eligible for a fully remote work arrangement. ESSENTIAL RESPONSIBILITIES MAY INCLUDE: Supervise multiple teams of examiners and technical staff, ensuring effective delegation of duties. Identify trends and advise management on issues and process improvements. Provide technical direction on claims adjudication. Review management reports and take necessary actions. Conduct quality reviews of claims to ensure compliance with standards. Serve as a second level of appeal for client and claimant issues. Review reserve amounts on high-cost claims. Monitor third party and sensitive claims as determined by the client. Maintain professional relationships with clients, providing recommendations based on claim status. Ensure direct reports are properly licensed in serviced jurisdictions. Verify accurate coding and documentation of claims files. Undertake additional duties as assigned and support the organization's quality programs. SUPERVISORY RESPONSIBILITIES: Administer personnel policies and adhere to staffing standards. Conduct interviews, hire new staff, and establish performance development plans. Provide support and motivation to maximize team performance. QUALIFICATIONS: Education & Licensing: Preferred Bachelor's degree from an accredited institution. Required licenses and professional certifications as applicable to your line of business. Experience: Minimum of eight (8) years of claims experience, including three (3) years in a supervisory role. Jurisdiction Knowledge: All States Licensing: TX or FL and NY preferred TAKING CARE OF YOU: Enjoy a flexible work schedule, referral incentives, and career development opportunities within a supportive environment. Our comprehensive benefits include medical, dental, vision, and 401k from day one. As per legal requirements, Sedgwick offers a reasonable compensation range for roles in jurisdictions requiring pay transparency. The starting pay range for this role is $69,744.00 - $105,000.00, with a generous benefits package. Sedgwick is an Equal Opportunity Employer and maintains a Drug-Free Workplace. If you’re enthusiastic about this role but your experience doesn’t match every qualification, we encourage you to apply anyway. Sedgwick is committed to building a diverse and inclusive workplace, recognizing that each individual brings a distinct mix of skills, knowledge, and experience. As the world's leading risk and claims administration partner, Sedgwick helps clients thrive amidst the unexpected, providing unmatched insights and innovative solutions to the complex risk landscape. Explore more at sedgwick.com.

Created: 2026-03-06