12+ yrs Business System Analyst - Master

Replies within 24 hours Role: Business System Analyst - Master Client : DC Government Location : Washington, DC (Hybrid 3 days onsite) Job description Key responsibilities 1. Strategic Deployment & Requirements Definition • Collaborate with IT support teams, procurement, and business stakeholders to define hardware requirements, standards, and deployment scope aligned with business objectives. • Translate user needs and operational constraints into detailed deployment plans and system/process specifications. • Lead scheduling and execution of complex rollouts and hardware replacements, ensuring minimal disruption to business operations. • Track deployments and verify correct assignments, configuration, and documentation for audit and reporting purposes. 2. Hardware Maintenance, Break/Fix & Vendor Liaison • Own the break/fix lifecycle as the primary point of contact: triage incidents, coordinate repairs, manage escalations, and verify resolution. • Develop and maintain maintenance frameworks and SLAs; identify recurring failures and lead root-cause and remediation efforts. • Manage vendor relationships for warranty and repair services, negotiating terms and ensuring contractual compliance. • Define and document technical and process requirements for maintenance workflows, integrating with ITSM and ITAM systems. 3. Offboarding & Secure Asset Recovery • Lead hardware retrieval and sanitization processes during offboarding, ensuring assets are collected, inspected, securely wiped, and dispositioned. • Maintain and improve offboarding procedures in partnership with HR, IT, and department leads; ensure completeness and timeliness. • Produce detailed condition and disposition records; recommend and execute remediation for missing/damaged assets. 4. Loaner/Temporary Device Program Management • Design and operate a scalable loaner-device program, including policy, allocation workflows, and inventory controls. • Ensure loaner devices are provisioned, maintained, security-hardened, and validated before issuance; enforce return procedures. • Monitor program KPIs and optimize processes to minimize downtime and cost. 5. Lifecycle Management & Process Ownership • Manage hardware through its full lifecycle: acquisition, inventory, maintenance, refresh/upgrade, decommissioning, and disposal. • Establish lifecycle policies, retention thresholds, and refresh schedules; align practices with ITAM best practices and organizational goals. • Oversee secure disposal and recycling, ensuring data destruction and environmental compliance. 6. Systems, Reporting & Continuous Improvement • Serve as the subject-matter expert for hardware-related modules within ITAM/CMDB/ITSM systems; define functional requirements and acceptance criteria for enhancements. • Author detailed functional design documents, process flows, runbooks, and configuration specifications for ITAM integrations. • Track assets and generate advanced reports and dashboards on utilization, deployments, break/fix trends, offboarding completeness, and lifecycle status to inform decision-making. • Analyze trends, identify opportunities for optimization and cost savings, and lead continuous improvement initiatives. 7. Governance, Compliance & Stakeholder Communication • Ensure hardware activities comply with organizational policies, security standards, and regulatory requirements. • Define, document, and communicate hardware policies and procedures; provide stakeholder training and governance oversight. • Act as the bridge between business and IT: gather requirements, drive consensus, and ensure implemented solutions meet business needs. • Provide subject-matter expertise during audits and support remediation of any compliance findings. Key performance indicators (KPIs) • Deployment Timeliness: Percentage of hardware deployments completed on schedule and meeting acceptance criteria. • Break/Fix Resolution Time: Average time to diagnose and resolve break/fix incidents and restore service. • Offboarding Compliance: Percentage of hardware assets collected, inspected, and logged during offboarding. • Loaner Program Effectiveness: Percentage of loaner devices returned on time and in working condition; time-to-issue. • Lifecycle Adherence: Percentage of assets managed according to lifecycle policy (timely refreshes/decommissions). • Documentation & System Accuracy: Accuracy of ITAM/CMDB records vs. physical inventory audits. • Compliance Rate: Percentage of assets meeting security and policy standards. Required / desired skills and experience • 12+ years' progressive experience in IT Asset Management, hardware lifecycle management, IT operations, or related roles. (Highly experienced individual; equivalent demonstrable experience will be considered.) • 10+ years' experience working with ITSM/ITAM/CMDB platforms (e.g., ServiceNow ITAM, Ivanti, Flexera, Lansweeper) and capability to author functional design and configuration specifications. • Proven experience defining systems scope and translating business needs into technical/process requirements; producing functional specifications and runbooks. • Strong experience with vendor management, warranty coordination, and third-party service negotiations. • Demonstrated experience in process design, change management, and leading cross-functional projects through full lifecycle (requirements → implementation → validation → support). • Advanced Excel and reporting skills; experience building dashboards and analytics to drive operational decisions. • Hands-on experience supporting data reconciliation, inventory audits, and data quality improvement projects. • Excellent stakeholder engagement, communication, and facilitation skills; ability to build trust between business and IT. • Experience with security and data-wiping standards and secure disposal processes; familiarity with environmental compliance requirements. • Bachelor's degree in IT, Information Systems, Business, or related field preferred; or equivalent experience (minimum 15-20 years' relevant experience may substitute). • Professional certifications: ITIL (v3/4), CompTIA A+, CISSP, Certified ITAM Professional (CITAM), PMP or equivalent. Compensation: $75.00 - $80.00 per hour

Created: 2026-03-06