Banquets Training & Development Lead Captain

Job Title: Banquet Training & Development Lead Captain Job Pay Range: $20.00-$41.00 /hr. (Inclusive of hourly pay rate + service charge) $20.00-41.00 per hour based on $7.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $14.00-35.00 per hour. Service charges are commissions and will fluctuate based on events and time of year. This position always earns at least the current Colorado minimum wage $15.16 /hr. Job Summary: This position is responsible for the training of all banquet department staff, conducting regular banquet training of all out of department staff, training and auditing of trainers and their performance, and maintain/update all training materials as needed. This individual will work closely with Banquet Captains and assist with the Banquet Administrative Office on a daily/weekly basis in addition to several supervisory, and operational responsibilities as detailed in the following:Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here. What you will be doing: Spearhead all departmental training and team development. Regularly attend, audit, and monitor events/functions and staff performance. Conduct staff performance observations to include Servers, Trainers, and Bartenders. Providing on the job correction, redirection, and real time feedback to ensure consistent performance and adherence to standards. Communicate performance issues and training concerns directly to the Director and Assistant Director of Banquets. Spearhead and coordinate all safety trainings and safety meetings. Conducts all new hire training classes. Manages new hire training schedules. Audit trainers to ensure training structure compliance, accountability, and proper documentation of feedback and progress of trainees. Establish and implement a monthly out-of-department training and certification program for all staff wanting to pick up shifts within the banquet department. Partner with our preferred contract labor providers to design and implement a training program for temp laborers to be certified in Broadmoor service basics prior to working on site. Identify and train all new trainers. Continually evaluate trainers and conduct re-certification trainings to ensure consistency in training subject matter and techniques. Regularly review and update departmental training manuals to ensure relevance and accuracy. Organize and maintain digital training records and files for all employees. Regularly evaluate team performance to identify areas of opportunity for continued training. Routinely evaluate all employees to identify individual training needs and implement personalized training plans. Design, develop, schedule, and conduct monthly, quarterly, and annual training classes. Implement creative and innovative training techniques, such as role playing, interactive activities, hands on exercises, etc. Organize and schedule, on and off-site team building activities. Support banquet administrative office in monitoring and addressing employee attendance and performance. Assists with the hiring and onboarding of new employees. Prepare weekly reports to communicate training plans and progress with Banquet Management. Willingness to work in a fast-paced, team-oriented environment. Uphold and abide by all Broadmoor policies, procedures, and safety guidelines. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change. What we are looking for: High school diploma or general education degree (GED); or three years related experience and/or training; equivalent combination of education and experience will be considered. Bachelor's degree in hospitality management is preferred. Must have one year of Office Administration and/or Supervisory or Management experience and three years of experience in a Food & Beverage Position, preferably in a luxury or 5 star establishment, banquet experience a plus. Experience with Microsoft Office (Word, PowerPoint, Excel, Outlook, Delphi Event Management, and InfoGenesis POS. ) The employee is occasionally required to lift/pull/push up to 100 pounds. Enthusiastic, friendly, and energetic team member who works well with others Strong interpersonal communication skills Reasonable accommodations will be made for individuals with disabilitiesSupervisory Responsibilities and Expectations: Assist in overall supervision of approximately 100-130 employees (primarily Banquet Servers). Carries out applicable supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning, and directing work assignments, troubleshooting and addressing issues, and occasional event/floor supervisor duties as needed. This Employee will protect the integrity and morale of the banquet department by communicating with the Director of Banquets and Assistant Director of Banquets all feedback, comments, and concerns they receive from banquet staff. This Employee will not issue disciplinary action yet will be responsible for maintaining records of all disciplinary action as well as assist with consistent recommendation on scheduled disciplinary action to Director of Banquets and Assistant Director of Banquets. The employee is expected to refrain from sharing this information with others. The Employee will communicate weekly service charge factor amount to staff, however they will direct all questions in regards to staff compensation to the Director of Banquets and Assistant Director of Banquets, to include questions about wages, increases, and service charge distribution. While performing the duties of this job, the employee is at times exposed to personal or confidential employee and/or hotel information and is expected to maintain strict confidentiality. The Employee understands that the Confidential Information and Proprietary Data and must always take reasonable steps in order to protect the confidentiality of said information. The Employee agrees not to use any Confidential Information or Proprietary Data for their personal benefit or for the benefit of others during their employment. The Employee shall not act in any manner, directly or indirectly, which may damage the business of the Company, or which would adversely affect the goodwill, reputation or business relations of the Company with its customers, the public generally or with any of its other employees. Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests. Why Choose The Broadmoor (Benefits) Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world. Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits. Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career. Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation. This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.

Created: 2026-03-06