IT Systems Specialist - Fixed Term

IT Systems Specialist - Fixed TermLocationNorth CarolinaCityGreensboroRole TypePermanentWHO WE AREITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.What You Will DoJob SummaryThe IT Systems Specialist Lead is a senior individual contributor supporting Imperial's Manufacturing and Operational Technology environment. This role provides technical leadership, solution governance, and advanced support for plant floor and warehouse systems. The Lead works fully onsite at the Greensboro facility and ensures system reliability, service quality, and alignment between IT and operational teams. The position serves as the primary technical escalation point for complex incidents and drives standards, solution quality, and continuous improvement across IT and OT platforms.What You Will DoTechnical Leadership and Solution GovernanceServe as the technical lead for manufacturing and OT systems, ensuring alignment across OT, IT, and cloud environments. Guide integrations including SCADA and PLC systems, MES and MOM platforms, and SAP. Define configuration standards, integration patterns, and technical guidelines. Review internal and vendor deliverables. Act as the highest escalation point for critical plant system issues and lead troubleshooting. Conduct root cause analysis and drive corrective actions and improvements.Services Leadership and Operational ExcellenceOversee IT service delivery for plant systems using ITIL aligned incident, problem, and change processes. Ensure system availability, reliability, and performance. Establish monitoring, alerting, preventive maintenance, and lifecycle standards. Support upgrades, hardening, and operational readiness. Coordinate responses to issues with Manufacturing, Engineering, Maintenance, IT Operations, Cybersecurity, and vendors. Mentor analysts and support partners on troubleshooting and technical best practices.Solutions Delivery and Project ParticipationTranslate operational requirements into technical specifications and solution designs. Lead configuration, testing, deployment, cutover, and stabilization for new or updated plant and warehouse systems. Serve as a technical authority on project teams to ensure scalability, maintainability, and alignment with MOT standards. Support modernization efforts for legacy Windows and .NET applications, cloud platforms, standardization, and OT and IT convergence.Operational Domains and Technology ScopeSupports technologies across manufacturing operations, industrial systems, automation, warehouse execution, and plant floor systems.Industrial Control and AutomationSCADA platforms, PLC integrations, RFID devices, industrial printing technologies.Legacy and Modern Application Stacks.NET Framework applications, Classic ASP, VB6, VBScript, MSMQ, C Sharp and Angular applications, IIS hosted systems.Database and Server TechnologiesSQL Server 2008 R2 through 2022, Windows Server 2008 through 2022, Windows 10 and Windows 11 endpoints.Cloud PlatformsCloud hosted workforce, compliance, research, and analytics solutions.Warehouse and Distribution TechnologiesAutomated palletizing, inventory systems, AGV enabled warehouse technologies.Asset Management and Maintenance TechnologiesMaintenance and asset systems and calibration technologies.Overall FootprintCovers OT systems, shop floor solutions, warehousing platforms, and legacy to modern transition environments.Collaboration and Stakeholder EngagementPartner with Manufacturing, Engineering, Quality, Maintenance, Planning, and Distribution teams. Work with IT Project Management, IT Operations, Infrastructure, Cybersecurity, and IT Service Delivery. Engage external vendors for escalations, enhancements, upgrades, and roadmap planning.Qualifications REQUIRED MINIMUM QUALIFICATIONS: Knowledge of manufacturing processes and terminology along with experience in Manufacturing Information Systems (SAP MII) Experience in implementing solutions using SAP MII and/or NetWeaver. Expert knowledge of general Web technologies, XML, HTML, JavaScript, ASP (Classic), ASP.NET etc. Experience in implementing and supporting various vendor packages, especially supporting Manufacturing Environment. Experience in planning and performing upgrades to existing software and assessing the impacts of the upgrades to interfaces to external systems. Experience developing SQL queries, Stored Procedures, and Views in various database types including MS SQL Server, and Oracle. Experience in writing programs for event-driven processes. Expert knowledge of the Microsoft Windows Architecture, including Terminal Services and Virtual Server environments and a working knowledge of TCP/IP and general networking. Strong troubleshooting skills in resolving interface issues between systems. Strong documentation skills creating Standard Operating Procedures (SOP) for stand-alone systems about both daily and disaster recovery backup. Experience in implementing solutions using Microsoft .NET technologies. Programming Languages: C#, VB6, VBScript Education and Experience: Bachelor's degree in Information Systems, or related field of study with 7 years systems development work experience or Associate's degree in Information Systems, or related field of study with 9 years systems development work experience. Must be 21 years of age or older. Skilled in: Verbal and written communication Designing and coding Attention to details Debugging performance issues Problem/situation analysis Effective time and task management Multitasking capabilities Flexibility and adaptability Ability to: Communicate to a broad and diverse audience. Plan, organize, prioritize, and manage projects. Maintain effective working relationships. Prioritize assignments, workload, and manage time accordingly. Develop, plan, and implement efficient data practices. Learn and understand business practices and needs. Travel 1 to 15 days per year. License / Certifications: Network Administration and Support Certification Work Environment and Physical Demand· This is a hybrid role; the candidate must be in North Carolina area and be available at the Greensboro manufacturing facility when needed.· Requires light physical effort. Occasionally lifts or moves moderate to heavy weight objects (10-50 lbs.).· Walks, sits, or stands for prolonged periods.This job description is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.What We Offer Competitive benefits package that includes medical/dental/vision/life insurance/disability plans Dollar for dollar 401k match up to 6% and 5% annual company contribution 15 Company-paid holidays Generous paid time off Employee recognition and discount programs Education assistance Employee referral bonus program Hybrid workplace - remote / in office Summer hours Casual dress policy Monday through Friday Applicant InformationThis job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.Field 7ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at .SHARE THIS JOBThe posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position.All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information.ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us (Talen%74Acquisition%40%69t%67b%72ands.%63om) .We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see ourPrivacy Policy (. If you are a job applicant from California, additional information can be found on ourCalifornia Applicant Privacy Notice (. If you have questions, contact us (priv%61%63y@i%74gb%72ands.co%6D) .

Created: 2026-03-06