Sr Mgr Product Management Fabric Solutions

About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleDrives the strategy, design, and lifecycle management of Lumen's Managed Network Services (MNS) portfolio, with a focus on defining the managed service frameworks that surround enterprise network offerings. This role is responsible for driving the strategy and leading the development of advanced-level managed service offerings to complement Lumen's wide array of digital products. Collaborates across Product Development, Network Engineering, Operations, Compliance, and Customer Success to build scalable, automated, and outcome-driven services that align with enterprise transformation needs and integrate seamlessly with Lumen's security and cloud portfolios.The Main Responsibilities Drives the strategy and roadmap for the managed services layer of Lumen's MNS portfolio, including Network-as-a-Service (NaaS) frameworks, SD-WAN and hybrid WAN managed services, Managed LAN/WAN operations, Cloud on-ramp and interconnect services, Edge-to-cloud connectivity, AI-powered network assurance and AIOps Defines the service wrapper, including operational processes, SLAs, incident management models, telemetry, customer reporting, and support models. Partners with Engineering to consume and integrate infrastructure capabilities - but does not own physical device selection (e.g., routers, firewalls, access devices). Develops onboarding workflows, lifecycle support frameworks, performance monitoring, and incident response standards to support a repeatable managed experience. Builds customer-facing documentation and tools that clarify what is delivered as a service (e.g., service guides, SLA definitions, support expectations). Aligns MNS with Lumen's SASE and MSS portfolios, enabling cohesive service bundles (e.g., SD-WAN + SASE) and integrated lifecycle experiences. Collaborates with NOC, provisioning, and service delivery teams to ensure smooth and consistent customer implementation and support. Works with Compliance and Legal to ensure service operations support applicable regulatory and security standards. Owns managed service financial performance metrics such as attach rates, recurring revenue growth, churn reduction, and margin optimization. Leads cross-functional initiatives to define productization standards, service handoffs, and knowledge transfer to delivery and operations teams. Creates training and enablement resources for Sales, Solution Architects, and Delivery to support positioning and scaling of MNS offers What We Look For in a Candidate 8+ years in a leadership role in networking, telecom, or IT services with a strong background in managed service design or service delivery frameworks Proven success in building or operationalizing network offerings such as SD-WAN, LAN/WAN, hybrid WAN, or cloud interconnect Experience creating Network-as-a-Service models and defining service-level engagements for enterprise customers Bachelor's degree in engineering, Networking, Computer Science, or related field; MBA or advanced technical degree preferred Deep understanding of network management principles, ITIL-based service operations, and SLA design Ability to define delivery workflows and manage service orchestration, automation, and customer experience Strong collaboration skills with ability to align product, engineering, operations, and compliance teams Financial acumen including pricing, cost modeling, and managed service profitability metrics Effective communicator capable of articulating service value to internal stakeholders and customers Travel: ~20% as needed CompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.Location Based Pay Ranges:$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.Learn more about Lumen's: Benefits (Bonus Structure `#LI-RemoteWhat to Expect NextRequisition #: 341500Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.Privacy NoticeLumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.To review Lumen's Privacy Notice, please visit:DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Created: 2026-03-06