Customer Service Representative, Jmn (Eastern Range) ...

American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue! ResponsibilitiesThe Customer Service Representative Associate instructs customers in equipment operation; provides technical assistance; checks equipment remotely for malfunctions.Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software over the phone.Analyzes and evaluates products and related performance.Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.Maintains effective customer communications and relations.Under general supervision the Customer Service Representative Associate shall:Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices.Work is checked since errors may cause delay or expense.May assist and train less experienced personnel. Required Experience/QualificationsHigh School plus advanced training, and 3 - 4 yrs. of experience.This position requires afterhours/weekend telephone support on a rotating basis. Preferred Experience/QualificationsFamiliar with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS)Course Completion certification for Microsoft Windows 10 Special Requirements/Security ClearanceActive DoD Secret Clearancebfb3568a-762b-4989-884b-a9682aa104ca

Created: 2026-03-07