Customer Service Representative, Urgent Care Clinic

Customer Service Representative, Urgent Care Clinic Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Urgent Care Customer Service Representative provides general clerical support and patient access support for an Urgent Care clinic by a range of tasks including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls. Responsibilities: Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system. Prepares working area for shift, including maintaining supplies such as intake forms and office supplies. Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate. Patiently and clearly guides patient through registration process, explaining policies and processes as needed. Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed. Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts. Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed. Other information: Required: High school diploma or equivalent required Preferred: Minimum of 1 year prior experience in a medical office or health care setting. Medical Terminology training or work experience. Legal Employer: Pardee - UCC Entity: Pardee UNC Health Care Organization Unit: Urgent Care Brevard Work Type: Full Time Standard Hours Per Week: 36.00 Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: PARDPISGAH Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Created: 2026-03-07