Customer Experience Specialist

Customer Experience Specialist Join our client's team as a key advocate for users. You won't just manage tickets; you'll build trust. As the face of their brand, you will bridge the gap between customer needs and company solutions, delivering a high-value experience that makes every user feel seen and supported. Pay Rate: $16 - $17.50 /Hr. DOE Location: Fort Myers, FL Hours: Monday - Friday, 8am-5pm Experience: 1+ Year Call Center Customer Experience Specialist Job Responsibilities Deliver swift, high-quality solutions via phone, email, and live chat, ensuring a seamless experience across all platforms. Navigate complex inquiries and complaints with a calm, patient, and human-centered approach. Maintain high-integrity records of all interactions within our CRM to help us track trends and improve our services. Recognize and prioritize high-stakes issues, routing them to leadership to ensure rapid resolution. Act as a subject matter expert, guiding customers through our offerings to help them find the perfect fit for their needs. Foster a collaborative, high-energy environment. Customer Experience Specialist Skills Required The skill to remain professional and composed during high-pressure or difficult interactions. Tech-savvy and ability to learn new tools and softwares quickly Strong verbal and written communication Active listening and a service-oriented mindset Efficient multitasking and time management Benefits of working with PrideStaff: Medical, Rx, and Wellness Benefits Dental and Vision Plan Options Short-term Disability 401(k) Retirement Plan Holiday Pay Compensation / Pay Rate (Up to): $16.00 - $17.50 Per Hour

Created: 2026-03-07