Customer Service Specialist-Volunteer Lenders

Role And Responsibilities Collects delinquent 11-59 day accounts, works P & L recovery. Assists Branch Manager in customer solicitation programs. Acts as branch relief during employee absences. Serves as # 1 cashier (i.e., relieves #1 cashier for lunch breaks, rush periods and during absences, etc). Takes loan applications, investigates applications and makes credit decisions within authority. Refers applications over authority to next higher level with recommendations. Cross-sells insurance and Volunteer Lenders products. Processes rejections weekly. Assists in loan processing, etc., when needed. Process daily repays and maintains log. Process paid outs and mails paid out paperwork. Process daily and monthly closings. Insurance and title tracking. Mails grace period, Def 2 and Def 3 letters. Closes loans, breaks down loans closed. Works as a relief for Repay and Repay log. Performs other duties as requested and adjusts work hours as needed to accomplish goals and objectives. Sets goals for making referrals to contacts in the community. Adheres to the company's dress and grooming policy. Employee has prompt and regular attendance. Performs other duties assigned by supervisor. Has a helpful attitude with co-workers and customers. Strives to improve the efficiency in his/her work area through cost savings. Completes all training assigned to HR, IT, Compliance, BSA, and supervisor on a timely basis. Follows IT Security Policies and Procedures, including the diligent reporting of phishing emails. Qualifications And Education Requirements High school diploma or equivalent Preferred Skills: Excellent verbal and written communication skills Proficient in Microsoft Office Suite or related software Tact and public relations ability Good problem-solving skills Decision making ability regarding Volunteer Lenders policy compliance Commercial Bank and Trust Company is an Equal Employment Opportunity Employer-M/F/Vets/Disabled

Created: 2026-03-07