Patron Operations Intern

Keeneland Association, a leader in Thoroughbred Racing & Sales, is seeking quality candidates for the Patron Operations Internship for the Spring 2025 semester to work with the full time Patron Operations department with various events and activations. Throughout the year interns will also have the opportunity to participate in educational, interactive and career development programming as well support other departments including Marketing, Guest Services, Promotions, Special Events, Sponsorship and Hospitality. Responsibilities: Work alongside the Patron Operations team to prepare logistics for the race meet to ultimately ensure an exceptional customer experience. Assist in patron operations as it relates to parking, ticketing and guest services. Work across departs to assist with signage and wayfinding for patrons during the race meet and off-season. Secure and manage food trucks and other vendors to enhance the fan experience. This includes managing their logistics and check-in on race days. Manage The Hill, Keeneland's dedicated tailgating lot, during race meet including coordinating with vendors and managing promotions and activations in this space. Assist in reviewing customer surveys, compiling feedback to help various departments improve operations. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Commitment of participation for one academic semester Must be available to work weekends and some evenings during the Race Meet in April Intern must be enrolled as a full-time college student Organized, creative, and flexible Excellent verbal and written communication skills Exemplify and execute the Keeneland Promise PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the promotions intern to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers and computers; reach with hands and arms; climb or balance; and talk or hear. The intern must regularly lift and/or move up to 50 pounds on a regular basis. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Created: 2026-03-07