Operations Supervisor

Operations Supervisor The Quoin Hotel + Restaurant | Wilmington, Delaware About The Quoin The Quoin Hotel + Restaurant is a design-forward boutique hotel located in the heart of Wilmington, Delaware. Housed in a historic building, The Quoin blends refined hospitality, thoughtful design, and exceptional food and beverage experiences. As part of the Method Co. portfolio, The Quoin delivers a highly personalized guest experience through elevated service, strong operational standards, and a collaborative team culture. Position Overview The Operations Supervisor supports the Managing Director and Hotel Manager in overseeing daily hotel operations across all departments, including Front Office, Housekeeping, Engineering, Valet, and Food & Beverage. This is a hands-on leadership role responsible for maintaining the seamless guest experience and elevated service standards that define The Quoin Hotel + Restaurant. The ideal candidate is highly organized, service-driven, and comfortable working across departments in a fast-paced boutique hotel environment. This position will also work scheduled Front Desk shifts and serve as Manager on Duty (MOD) when required. Key Responsibilities Hotel Operations Supervise and support daily operations across Front Office, Housekeeping, Engineering, and Valet, while providing operational support to the Food & Beverage team as needed. Serve as Manager on Duty (MOD) when required, overseeing all aspects of hotel operations and guest service. Ensure all areas of the hotel are clean, well maintained, and operating efficiently. Monitor overall service standards and ensure alignment with The Quoin's guest experience philosophy. Guest Experience Support the Front Desk team during high-volume periods, including check-ins, check-outs, and guest inquiries. Monitor guest feedback and coordinate service recovery efforts when necessary. Ensure guest requests and concerns are addressed promptly and professionally. Housekeeping & Property Standards Conduct guest room inspections to ensure cleanliness, maintenance, and presentation meet brand standards. Work closely with housekeeping leadership to inspect guest rooms, public areas, and back-of-house spaces. Support staff training around cleanliness, safety, and quality standards. Facilities & Maintenance Ensure timely communication of maintenance needs across the property. Track and follow up on engineering work orders to ensure prompt completion. Administrative & Operational Support Assist with inventory management, daily valet reports, and administrative duties. Support departmental organization, scheduling coordination, and operational reporting. Food & Beverage Collaboration Provide operational support to the restaurant, bar, and private event teams as needed. Ensure service quality and consistency across hotel and dining experiences. Qualifications 2+ years of hospitality or hotel operations experience preferred Boutique hotel experience strongly preferred Ability to work across multiple departments in a collaborative environment Strong guest service mindset with excellent communication skills Highly organized with strong attention to detail Comfortable working Front Desk shifts and evenings/weekends when required Why Join The Quoin Work within a design-driven boutique hotel environment Be part of the growing Method Co. hospitality portfolio Collaborative team culture focused on exceptional guest experiences Opportunity to grow within a dynamic hospitality company

Created: 2026-03-07