Program Spclst IV (Senior Telecom Program Specialist)

Job Description Job Posting: 00056681 Opened: 03/05/2026 Closes: 03/19/2026 Position Title: Program Specialist IV (Senior Telecom Program Specialist) Class/Group: 1573/B20 Military Occupation Specialty Code: N/A Fair Labor Standards Act Status: Exempt Number of Vacancies: 2 Division/Section: Chief Operations Office/TEX-AN Network Services/Telecom Expense Management Salary Range: $4,900.00 - $5,500.00 / monthly Duration: Regular Hours Worked Weekly: 40 Travel: None Work Location: Central / Austin, Texas 78756 Web site: Refer Inquiries to: People and Culture Office Telephone: (512) 475-4957 How To Apply: Select the link below to search for this position: Enter the job posting number "00056681" in the keyword search. You must create a CAPPS Career Section candidate profile or be logged in to apply. Update your profile and apply for the job by navigating through the pages and steps. Once ready, select "Submit" on the "Review and Submit" page. If you have problems accessing the CAPPS Career Section, please follow the instructions in the Resetting CAPPS Password for Job Candidate desk aid. Special Instructions: Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification. Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application. Interview Place/Time: Candidates will be notified for appointments as determined by the selection committee. Selective Service Registration: Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment. H-1B Visa Sponsorship: We are unable to sponsor or take over sponsorship of an employment Visa at this time. Equal Opportunity Employer The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-475-4922 to request reasonable accommodation. Position Description What We Do We are a technology agency powered by people. DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents. DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 325 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how technology serves Texans. Position Summary Performs highly complex (senior-level) consultative and technical assistance work in support of TEX-AN program operations, vendor invoice reconciliation processes, customer invoicing, and service delivery functions. This position will review and validate vendor invoices, review and verify billing start dates, and comply with all policies. Works closely with other programs and internal teams to provide guidance on TEX-AN services. Works under limited supervision of the Telecom Expense Management Manager, with moderate latitude for the use of initiative and independent judgment and should be competent in the following: • Provides input into policies, procedures and general operations related to the TEX-AN program. • Reviews vendor invoices, and reconcile amounts billed to contract pricing, dispute incorrect billings related to overcharges, or inaccurate service start dates. Prepares, reviews and analyzes reports in Microsoft Excel. • Recommends and coordinates activities to produce a more effective TEX-AN program through the evaluation of service delivery methods, outputs, and system activities to identify gaps. • Collaborates with program staff to identify and implement business process improvements to ensure efficiency and streamlined workflow; Conducts and attends training relevant to the expense management function. • Evaluates research findings relative to expense management role and must be capable of providing insight into findings, root causes, and analysis to correct findings as necessary. • Acts as a resource for TEX-AN customer and vendor escalations regarding vendor rates and customer invoice issues, ensuring timely communication and resolution. • Conducts TEX-AN operational and billing process reviews, identify updates relevant to TEX-AN expense management procedures, and leads the resolution of TEX-AN service discrepancies as it relates to vendor invoicing and customer billing. • Performs other duties as appropriate and/or directed. Qualifications: Education • Graduation from an accredited four-year college or university with major course work in business administration or a related field. • Additional work-related experience may be substituted for education on a year-for-year basis (High-school diploma or equivalent certificate required). Experience and Training Required • Minimum of five (5) years of progressively responsible experience with price tracking, and analysis, or billing and invoicing business operations functions, practices, and procedures. • Minimum of two (2) years in expense management related to vendor reconciliation of invoices, preferably in the telecom industry. Knowledge, Skills, and Abilities • Knowledge of telecom industry vendor invoicing and customer billing, terminology, and practices. • Knowledge of local, state, and federal laws related to the program area; public administration techniques; training and marketing techniques; and program management processes and techniques. • Extensive knowledge of analyzing billing variances and discrepancies Preferred knowledge of telephone industry terminology, vendor account reconciliation, and customer billing • Skill in identifying measures or indicators of program performance and in the use of a computer and applicable software. • Skilled project management practices • Ability to analyze and interpret price/cost data related to telecom industry, with an emphasis on reconciliation and dispute resolution. • Ability to understand and validate telecommunications billing strongly preferred. • Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; and to communicate effectively. • Ability to work on concurrent tasks while effectively prioritizing and coordinating work assignments. • Ability to coordinate workflow; skill in assisting with establishing and carrying out priorities on an individual and departmental basis. • Ability to exercise sound judgment in making critical decisions. • Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers. • Ability to understand, follow and convey brief oral and/or written instructions. • Ability to communicate both verbally and in writing, in a clear and concise manner. • Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment. • Ability to work under pressure and exacting schedules to complete assigned tasks. • Ability to work a flexible schedule to meet required deadlines. • Ability to comply with all agency policy and applicable laws. • Ability to comply with all applicable safety rules, regulations, and standards. • Ability to maintain the security and integrity of any critical infrastructure researched, worked on, or accessed for work purposes. Computer Skills • Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred). Other Requirements • Regular and punctual attendance at the workplace. • Criminal background check. Working Conditions • Frequent use of computers, copiers, printers, and telephones. • Frequent standing, walking, sitting, listening, and talking. • Frequent work under stress, as a team member, and in direct contact with others. • Occasional bending, stooping, lifting, and climbing.

Created: 2026-03-07