Logistics Claim Specialist - Bilingual (English/Korean)

Logistics Claim Specialist - Bilingual (English/Korean) Contract Compensation: USD 23 - USD 26 - hourly Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Job Description Manage and process all damage-related claims, covering both finished goods and raw material components in the warehouses Identify, investigate, and document damages (handling, transportation, storage, production, etc.) Coordinate claim resolution with internal departments including production, logistics, quality, warehouse, and finance Prepare and submit claim documentation to internal departments, vendors, carriers, and other interested party Track claim status, recovery progress, and closure timelines Maintain comprehensive claim records and develop periodic damage and claim trend reports Support internal audits and compliance requirements related to damage and claim management Qualifications Bilingual in English & Korean Minimum 1 years of experience in claim management, quality, logistics, warehouse, or manufacturing operations Hands-on experience handling product or material damage cases in a manufacturing or plant environment Strong investigation, documentation, and cross-functional coordination skills Ability to manage multiple claim cases simultaneously Proficiency in MS Excel Preferred Qualifications Experience in manufacturing plants handling both finished goods and raw materials Familiarity with internal claim processes, vendor claims, and insurance handling Experience working with external suppliers, carriers, or insurance companies

Created: 2026-03-07