Facility Activation Operations Associate

Facility Activation Operations Associate Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that's 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently. Join our team and make a difference in patient care. As a key member of the Customer Success team, you will help grow and improve best practices for building and maintaining relationships with our facility partners. What You'll Do: Place outbound phone calls to new clinical facility partners to educate them on the Parachute Platform and help them with platform adoption/usage. Conduct end-user training - roll up your sleeves to lead demos & trainings tailored for each facility partner to ensure end users have appropriate support Continuously support our Facility Partners as needed Participate in digital transformations as you onboard facilities, partnering with their leaders to drive rapid growth of digital ordering across the organization Suggest process improvements to make our facility onboarding more effective Listen to management/user's product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement. Work to build & refine internal facility growth operational processes, including building processes by working in HubSpot and using data to make us more efficient and effective, and the process of working with Marketing to develop materials that effectively show our facility partners the value of the Parachute Platform. Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our Facility partners. Preferred Requirements 1-2 Years of work experience in Sales, Customer Success, Account Management, or similar roles. Bachelor's Degree or equivalent Desire to work in a startup environment with a proactive and hungry mindset and ability to pivot quickly based on company needs Critical thinking skills with attention to detail Passionate about improving patient outcomes in an inefficient industry Process-oriented; develop roadmaps to operationalize account strategy Customer-centric with expertise in account or client management Demonstrated self-starter within a cross-functional team Problem solver; adaptable with a relentless solutions mindset Strong communicator with and extract and synthesize info from experts An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape. Enthusiastic about using technology to better patient outcomes Fast learner who can come up to speed on detailed topics quickly About You Excellent communication skills and ability to understand our facility partners' unique businesses through listening and tailoring a solution that fits their needs. Coachable. You actively improve from feedback and have a strong urge to get better. Relentless and curious, taking initiative to go the extra mile for our facility partners and our internal teams, always asking questions with a mindset of constant improvement. Trustworthy and reliable; demonstrated ability to build relationships with facility partners and prioritize their needs in order to follow through with helping improve their business of helping patients. Willingness to roll your sleeves up. Experienced in sales is a plus, but not required. GSuite experience preferred. Experience using Excel, Tableau, HubSpot, and JIRA, a strong plus Experienced with SaaS products (healthcare a plus!) and a fast learner. Highly motivated with a strong sense of ownership and desire to make an impact and crush expectations. Strong business acumen with ability to translate strategy to prioritized tactics Benefits Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums. Employer HSA Contribution: Company-funded contributions to your Health Savings Account. 401(k) Retirement Plan Equity Incentive Plan Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance. Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces. Flexible Vacation Policy Summer Fridays: 5 additional Fridays off during the summer (separate from PTO). Home Office and Wellness Stipend Monthly Internet Stipend Annual Learning and Development Stipend Base Salary: $70,000 + Commission Target Start Date: March 4th, 2026

Created: 2026-03-07