Service Coordinator - HVAC / BAS Service

Service Coordinator The Service Coordinator supports daily service operations by scheduling technicians, processing service work orders, and coordinating materials for service agreements, emergency calls, and time-and-material projects. This role ensures accurate documentation, timely invoicing, and clear communication with customers, technicians, and internal teams to support efficient service delivery and customer satisfaction. Responsibilities: Manages the scheduling of specialists for all service agreements. Manages the day-to-day scheduling for emergency and T&M projects. Receives, verifies for accuracy, and enters service work orders and employee time sheets. Receives, verifies for accuracy, and execute orders received for spare parts. Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized. Invoices for spare parts daily and T&M work weekly. Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency. Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction. Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response. Communicate with internal employees as required to ensure that Climatec / Bosch Building Technologies labor is accurate and timely and estimated productivity is achieved in all areas. Keep the service management system updated and employ it to achieve maximum productivity. Consistently meets role objectives while providing daily supervision and mentorship to Level I team members Other duties as assigned. Required Qualifications: Minimum of a high school diploma. 3+ years of experience as a Service Coordinator or in a similar role, preferably in HVAC / BAS Service Group or related field. Proficiency in basic computer systems, including MS Office Suite. Experience with Accounting and Dispatching software. Strong verbal and written communication skills, with the ability to convey information clearly and concisely. Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees. Preferred Qualifications: 5+ years of experience as a Service Coordinator or in a similar role, preferably in HVAC / BAS Service Group or related field. Experience with service management systems. Coins, Service Trade software experience. Previous experience in coordinating material orders and scheduling. Reviewing service work orders and submitting to customers for review. Familiarity with industry-specific software and tools. Experience in HVAC / BAS industries. Physical Demands: Must be able to communicate effectively, (i.e., see, hear, speak, and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment. Working Conditions: The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate. Additional Information: Working Hours: This position generally works Monday- Friday, overtime and on call when necessary Travel Requirements: N/A Benefits: Associates and their eligible family members are offered comprehensive medical, dental, and vision plan options as well as company-provided basic life insurance, AD&D, short-term and long-term disability, and access to the employee assistance program. Voluntary benefit options include supplemental life and AD&D insurance, accident, critical illness, and hospital indemnity insurance plans, identity theft protection, pet insurance, and HSA and FSA account options. Associates also have the option to enroll in the company's 401(k) plan. In addition, associates receive PTO (paid time off), state-mandated sick leave, and 9 paid holidays. Benefits are effective on their first day of employment. 401(k) employer match of $0.50 for every $1.00 contributed by the associate up to 6% of earnings. Equal Employment Opportunity Statement This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Equal Opportunity Employer, including disability / veterans. All your information will be kept confidential according to EEO guidelines. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here . Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at 602-944-3330 or email . Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Created: 2026-03-07