Client Services Specialist

Data Solutions Specialist The Data Solutions' team serves a central role by providing unparalleled customer service with our clients and internal stakeholders. This role requires understanding clients' marketing goals and tailoring Epsilon's data to achieve those goals. The Sr. Data Solutions Specialist primary goal is to provide an innovative and analytical approach toward account management. Responsibilities include facilitating the successful completion of Data Delivery Orders including complex / custom projects. Lead and manage department and cross functional projects as assigned. Provides ongoing mentoring and guidance to account support team members. Skilled in developing client support strategy and partnering with Sales to manage day-to-day customer relationships. Key Responsibilities: Accuracy: Makes decisions based on analysis and experience. Coordinates order management efficiently. Meets departmental quality metrics using verification methods. Productivity: Manages sector team workflow and executes promotion programs. Coordinates meetings to review forecasts, orders, and project progress. Understands product applications and client strategies. Effectively handles risk, uncertainty, and ambiguous situations to deliver results. Avoids disruptions caused by disorganization, lack of priorities, or unrealistic timeframes. Knowledge and Skill Development: Attains proficiency in required areas and actively works on self-improvement. Understands how strategies impact clients and businesses. Participates in training to build strategic and technical knowledge. Organizational and Interpersonal Positioning: Builds rapport, listens well, and adapts communication when necessary. Prioritizes customer needs while remaining fair to others. Provides clear objectives, expectations, and feedback. Acts in line with core values and maintains integrity. Takes responsibility, ensures privacy, and fosters customer-first relationships. Balances tactical execution with strategic foresight. Knowledge, Skills, and Qualifications: Education & Experience: Bachelor's degree preferred. At least five years' experience in a customer service role. Comfortable and proficient in Windows, GUI, and Command Line interfaces (including Unix). Proficient in using internal systems and tools. Core Skills: High attention to detail and proven strategic thinking. Ability to identify, troubleshoot, and recommend solutions for various issues (client, system, product, market). Strong customer focus with effective relationship-building, tact, and diplomacy. Project Management & Problem Solving: Proven ability to manage multiple tasks/projects effectively. Demonstrates logical thinking and problem-solving under deadlines and incomplete information. Analytical ability to interpret data and guide decisions to improve business performance. Leadership & Teamwork: Demonstrates leadership skills, including responsiveness, communication, self-assessment, and inspiring others. Positive influence within the team, aligns with management, and champions business goals and changes. Adaptability & Composure: Flexible, adaptable to change, and effective in managing risk and uncertainty. Maintains composure under pressure. Willingness to work flexibly, including overtime as required by the business. Base Salary: $49,300-$91,500 Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time. The application deadline for this job posting is 5/3/2026. Additional Information When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundationshaping our culture, guiding our decisions, and uniting us in common purpose. Because You Matter As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following: Time to Recharge: Flexible time off (FTO), 15 paid holidays Time to Recover: Paid sick time Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to to request an accommodation. For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Created: 2026-03-07