Corporate Aftermarket Support Specialist I / II (...

Corporate Aftermarket Support Specialist I / II (Growth Role) Corporate Aftermarket Support Specialist Forklifts Material Handling Customer Success Parts & Service Operations Location: WMH Corporate HQ Charlotte, NC Division: Aftermarket | Support | Customer Operations Join WMH Where Aftermarket Excellence Meets Industry Innovation At WMH, we don't just move equipment we move industries forward. With 35+ years in material handling and 11 branches across the Southeast, we're scaling fast and elevating every corner of our Aftermarket division. Now, we're building out a Corporate Aftermarket Support Specialist role someone who blends technical knowledge, customer support, operational coordination, and problem-solving into one powerhouse position. If you love the energy of the material handling world If you thrive in a fast-paced role with endless growth If you want to be at the center of Service, Parts, Fleet, Technicians & Customer Experience This role is the heartbeat of our Aftermarket success. What You'll Do (Your Mission) As our Corporate Aftermarket Support Specialist, you'll be the cross-functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently. Customer & Dealer Support (High Priority) Provide high-level parts & service support for WMH branches and customers Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations Assist with equipment records, repair coordination, and customer communication Support Linde/other OEM programs, portals, policies & compliance Service & Parts Coordination Work closely with Service Managers, Parts Teams, & Regional Directors Track open work orders, parts shortages, backorders, and ETA updates Support quoting, job scheduling, PM program coordination & contract maintenance Monitor fleet health, PM compliance, and equipment uptime Aftermarket Process Optimization Standardize best practices across Service, Parts, Warranty, & Support Help with reporting, KPI tracking, and operational improvement Support corporate initiatives: safety, productivity, efficiency, & customer experience Safety, Compliance & Technician Training Support (New High Impact) Monitor EHS Safety Compliance Assist with oversight of WMH's EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation. Track Training Completion & Compliance Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones. New-Hire Technician Training Coordination Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones. Partner With Corporate EHS & Leadership Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths. This section reinforces WMH's most important priority: Safety, readiness, and technician empowerment. What You Bring (Your Strengths) Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations Knowledge of parts, service, warranty, or technical support Strong customer service and communication skills Ability to coordinate multiple moving parts under pressure Tech-savvy systems, databases, reporting & process tracking Problem-solver mindset you see roadblocks and create solutions Organized, detail-focused, reliable Why THIS Role Matters This role is the bridge between: Technicians Branches Corporate OEMs Customers You'll bring clarity, consistency, and operational excellence to the heart of WMH's Aftermarket engine. What WMH Offers You Competitive Pay + Performance Opportunities We reward expertise, performance, and growth. Premium Full Benefits Package Medical, Dental, Vision Life insurance & AD&D HSA & PPO options Company-paid benefits Career Advancement Aftermarket is one of the fastest-growing divisions. You can grow into so many opportunities just to name a few: Corporate Aftermarket Coordinator Parts Manager Service Manager Warranty Specialist OEM Programs Specialist Operations Leader Training & Development OEM certifications WMH leadership training Systems training Mentorship from corporate & regional leaders Culture That Wins At WMH, you're not a number you're a difference-maker. We win together. We grow together. We take care of our people. About WMH WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations. Why WMH? We're Built Different. Exclusive Linde Material Handling partnership Industry-leading automation & fleet tech Leadership development at every level Top-tier pay + long-term stability Culture built on innovation, accountability & growth Ready to Launch Your Career? This isn't a parking spot. This is a launchpad. If you're ready to: Stop watching growth Start building it And shape the future of aftermarket operations Your future moves fast. Make sure it's moving forward. Don't watch from the sidelines Equal Employment Opportunity At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive. Accessibility If you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you. Your Career Has a Future Here We don't just offer jobs we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it's recognized and developed. Our Hiring Process Stage 1: Applied Stage 2: Shortlisted Stage 3: Hiring Manager Interview Stage 4: Regional Director Interview Stage 5: Final Review Stage 6: Pre-Employment Checks Stage 7: Formal Offer

Created: 2026-03-07