Customer Service Associate

Customer Services Associate Get in on the action at Russ Davis Wholesale, the Midwest's premier distributor of fresh fruits and vegetables! We're on the lookout for dependable, hardworking individuals to join our team for our Customer Services Associate in Wadena, MN! As a Customer Service Associate you will work to consistently satisfy customer needs and coordinate customer service with the shipping and operations departments, develop a close working relationship with customers and all coordinating departments which include a variety of tasks that contribute to the overall success of the sales-customer service team and Russ Davis Wholesale's Mission. Full Time Schedule: Monday - Friday 7:30am, plus rotating Saturdays 8am - Noon. Must be flexible with shift end time, shift ends when work is complete. Wage: $18.00/hr Employee benefits include: Health, Vision and Dental Insurance Paid Time Off Employee Stock Ownership Plan (ESOP) What is an Employee Stock Ownership Plan? An ESOP is like a 401K..but rather than the employee making contributions, it is funded entirely by the company! It's essentially a retirement fund at no cost to you! Advance your career and earn your slice of this 100% Employee Owned Company! Requirements Some experience in sales, and/or customer service related position preferred, in the produce industry a plus! Experience with Produce Pro a plus. Excellent written and verbal communication skills. Outgoing attitude with a passion for top-notch customer service Ability to establish and maintain professional relationships Must have good organizational skills, prioritization, problem solving, accuracy, and follow through. Keen attention to detail with the ability to maintain accurate records Self-starter. Knowledge of Microsoft Office including Word and Excel. Knowledge of category management practices helpful. Must be able to work some Saturday mornings. Ability to travel when required. Ability to successfully pass pre-hire background and drug screen (we do not test for THC). Summary Essential Job Functions / Responsibilities: Input orders into computer system and on-line order monitoring. Maintain customer call lists, contact information and delivery windows for assigned accounts. Responsible for creating and maintaining necessary company and customer files. Responsible for managing daily out of stock report as it relates to customer needs, deliveries, and managing customer credits. Promote and assist with various sales and promotional efforts. Setting up and sending out weekly price guides, ads, pre-booking orders. Provide customer-related insights and data to relevant teams and staff members. Provide back up for the front office administrative assistant. Participate in industry trade shows and events as needed. Performs other related duties as assigned by management. EEO: Russ Davis Wholesale welcomes diversity and is an Equal Opportunity Employer. We provide equal employment and individual opportunity to all job applicants and employees without regard to race, color, religion, sex, age, national origin, disability, veteran status or any other status as protected by federal, state and local government.

Created: 2026-03-07