INFORMATION TECHNOLOGY TECHNICIAN III

Job Title Highly technical, specialized work in the installation, support, optimization, administration and documentation of datacenter components. Job Description Installation, support, optimization, administration and documentation of datacenter components such as servers, Ethernet switches, racks, UPS, PDUs, Wireless Access Points, routers, KVM switches, firewalls, networking wiring, virtual hosts, virtual machines, storage and backup units, cloud based solutions, network tools and core applications (Active Directory, DNS, DHCP, VPN, VoIP, WINS, DFS, GPO, Active-Sync, antivirus, anti-spam), and core systems servers running Exchange, Operation Manager, Configuration Manager, VMware, Hyper-V, data-files, fax, WEB, Proxy, DHCP, DNS, SQL, print services, etc. Work also involves end-user level III support, which is dedicated to resolve escalated problems from Help Desk and other technicians. This work is highly technical work at the end-user side and involves research, installation, support, documentation and optimization of personal computer hardware and software components, such as desktops, laptops, tablets, smart-phones, printers, monitors, scanners, cameras, Windows operational systems, email, antivirus, security settings, PC imaging, PC applications, PC policies and performance, PC virtualization, etc. An employee in this class works under limited supervision, reports to a senior technical manager or network administrator, and may supervise lower level technicians and function as an advisor. Minimum Requirements Bachelor's degree in Computer Science, Information Systems, Engineering Technology, Computer Engineering, or closely related field. Considerable four (4) years experience troubleshooting and supporting servers, data storage or network equipment in the most current released version or the immediate predecessor of a Microsoft, Cisco or VMware based environment, utilizing operating systems and products (Examples: Office 2013/2016 Suite, O365, UCS, vSphere, Hyper-V, MS Clustering, et. al.). Additionally, candidates must have considerable four (4) years experience in the following areas: Network Protocols, TCP/IP, DHCP, DNS, SMS, Microsoft Servers (Proxy, Exchange, O365, SharePoint etc.), Veritas/Symantec/Veeam Backup, UCS Unified Computing, and Wireless Networks. At least two additional required certifications listed below under Special Requirements. All certifications must be maintained valid throughout employment in the classification. Special Requirements At least one of the following certifications is required: Microsoft Certified Solutions Expert (2016) or newer, Microsoft Certified: Azure Solutions, Architect Expert, AWS Certified Solutions Architect Professional, Cisco Certified Network Associate, Cisco Certified Network Professional, Implementing and Administering the FlexPod Solution, VMware Certified Professional (2019) or newer, CompTIA Network Infrastructure Professional, or CompTIA Cloud Admin Professional. Applicants selected to fill the position may be subject to undergo and successfully pass a City of Miami Police Department background check depending on the location of the assignment. Documentation Requirements Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation. Proof of education in the form of Bachelor's degree (or transcripts) or higher in Computer Science, Information Systems or closely related field. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted. Audit/Academic reports are not accepted as substitutions for college transcripts. To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: copy of high school diploma, or equivalent, OR any higher accredited degree such as an Associate's, Bachelor's, Master's degree or higher. Valid Microsoft Certified Solutions Expert (2016) or newer, Microsoft Certified: Azure Solutions, Architect Expert, AWS Certified Solutions Architect Professional, Cisco Certified Network Associate, Cisco Certified Network Professional, Implementing and Administering the FlexPod Solution, VMware Certified Professional (2019) or newer, CompTIA Network Infrastructure Professional, or CompTIA Cloud Admin Professional. A valid Driver's License from any state (Equivalent to a State of Florida (Class E) may be utilized upon application, however prior to appointment a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources and must be maintained valid throughout employment. Benefits Medical Insurance, Dental, Comprehensive Vision, Pre-Paid Legal Services, Identity Theft Protection, (eligible for enrollment after completing 90-day waiting period), Paid Leave (Vacation, Ill time, holidays, bereavement), Life Insurance, Defined benefit pension plan, Options for deferred comp, credit union membership, and supplemental life insurance. Tuition reimbursement.

Created: 2026-03-07