Customer Service Rep

Customer Service Representative Position is responsible for offering quality service to internal and external customers of the Bursar's Office by providing assistance regarding account details, payments, tax information, deadlines, course registration activity, and other customer needs as they arise; communicating with other areas of the Bursar's Office, and other university departments and campuses, to provide guidance and accurate information to customers as needed; communicating with customers about outstanding charges/debt; researching receipt information; serving as an information resource for other university offices as needed; advising and directing customers to appropriate university offices as needed, cashiering; and doing Orientation presentations. Minimum Qualifications (Classified and Unclassified positions) Preferred Qualifications Experience assisting students, parents and university personnel with account information. Experience in a high volume call center customer service operations. Experience in higher education student services, experience with cash handling and financial services operations. Knowledge/Skills/Abilities Skilled in or Ability to learn: Ellucian Banner applications. Customer service in higher education institution working with students, parents, internal and external constituencies Analyzing information and translating. Ability to work with diverse groups of people and to maintain positive working relationships. The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities

Created: 2026-03-07