Partner Success Analyst

Partner Success Analyst ConnectWise is an industry and global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-loversand humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! Key Responsibilities Enhance self-help and web-based customer experiences for our Emerging business customer segment Assist with determining the goals and priorities, mapping them to partner use cases and available platforms/tools. Design, implement, and optimize digital programs and adoption campaigns to improve customer enablement. Target messaging to users based on adoption milestones, partner journey milestones, health scores, and/or personas. Collect and analyze feedback to refine our digital efforts and campaigns. Assist with the development of retention strategies to improve product adoption. Track and report on customer health scores, trends, and satisfaction levels. Collaborate in the production of various types of content, including documentation, tutorials, blog posts, and videos. Ensure content is user-friendly and effective. Collaborate with various departments to integrate content into the customer experience. Required Skills and Qualifications Proven experience with SaaS digital content creation and campaign management. Ability to translate customer insights into actionable strategies. Strong project management and organizational skills. Excellent written and verbal communication skills. Proficiency with customer success platforms and marketing automation tools. Experience in Customer Success or related field, preferably in a SaaS environment. Strong analytical skills for interpreting customer data. Familiarity with CRM systems and data analysis tools. Preferred Qualifications MSP experience is a plus. Metrics for Success Open email rate/in-app messaging Self-service tools' utilization Health Scores NPS/VOC Completion of, and time spent in University from resources associated to campaigns Churn rates. Gross revenue retention ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at or 1-800-671-6898.

Created: 2026-03-07