Vendor Relations Specialist

Vendor Relations Specialist Req number: R7093 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. With over 40 years of excellence, we unite talent and technology to empower our clients, colleagues, and communities. As a privately held company, we focus on doing what is right for everyone involved. Our customized solutions generate lasting results in both public and commercial sectors, and we are pioneers in promoting neurodiversity in the workplace. Job Summary We are searching for a passionate and proactive Vendor Relations Specialist who can help us reach new heights! If you possess strong clerical and customer service skills and are ready for your next career challenge, we encourage you to apply now. Job Description The Vendor Relations Specialist plays a pivotal role in managing vendor onboarding, compliance, and ongoing support across various state programs. Acting as the main point of contact for suppliers, you will deliver exceptional customer service and technical support, addressing portal-related issues in systems like ServiceNow, Simplify, and VectorVMS®. You will ensure accurate processing of vendor applications while maintaining required documentation and facilitating supplier activation and compliance activities. This position involves close collaboration with internal teams such as Accounts Payable and Account Managers to streamline payment updates, supplier record modifications, insurance compliance, and alignment with program requirements. The Vendor Relations Specialist should be highly organized, detail-oriented, and adept at handling multiple priorities while providing an outstanding customer experience. This role is full-time and fully remote. This position does not offer employment sponsorship. All candidates must be eligible to work without need for employer sponsorship. What You'll Do Customer Facing: Review Vendor Applications as per state contracts using the supplier Management Portal (ServiceNow). Manage registration, enrollment materials, and documentation updates. Provide customer service support through inquiries and helpdesk emails. Utilize Vendor Management System (VMS) and Simplify for supplier activations and compliance upkeep. Offer technical assistance for utilizing the supplier management portal, including password resets. Resolve issues related to VectorVMS® and ServiceNow functionality. Build and maintain a positive reputation with customers. Internal Facing: Collaborate with internal teams to achieve goals and provide status updates. Work alongside Accounts Payable for payment term and address changes. Assist with supplier sub setups for state clients and ensure insurance compliance. Collaborate with Account Managers to offer necessary updates. What You'll Need Required: Minimum of 3 years of relevant professional experience. Proven ability to conduct detailed requirements analysis. Strong analytical, research, and problem-solving capabilities. Capacity to manage multiple implementations concurrently. Demonstrated proficiency with computer applications. Excellent time management and organizational skills. High attention to detail. Preferred: Experience with ServiceNow. Familiarity with Simplify. Knowledge of VectorVMS. Experience with Workday. Proficient in MS Office, including Word and Excel. Experience using Microsoft Teams. Physical Demands Ability to perform essential job functions safely and successfully. Sedentary work requiring sitting or remaining stationary most of the time with some need to move around for meetings. Ability to conduct repetitive tasks using a computer, including mouse, keyboard, and monitor. #LI-JE1 Reasonable Accommodation Statement If you require assistance in completing this application, interviewing, or participating in the employment selection process, please reach out for reasonable accommodation options. The pay for this position is $40,000 per year. Compensation may vary based on factors like location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as access to a 401k retirement account. Employees in this role receive paid time off and may also be eligible for paid sick leave and/or other forms of paid time off as dictated by applicable law.

Created: 2026-03-07