Data Operations Analyst

Job Title: Data Operations Analyst Job Type: FT Location: Charlotte, NC - Local candidates only (Hybrid 3+ days in office) (Applicants must currently live within commuting distance to our Charlotte, NC office. Relocation is not available for this role). Job Summary We are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Data Operations Analyst is responsible for executing, monitoring, and supporting daily production data processes within the Consumer Directed Healthcare (CDH) domain, including HSAs, FSAs, DCAs, HRAs, and COBRA. The Data Operations Analyst reports to the VP of Process and Planning. This role ensures accurate, reliable, and timely data operations in a fast-paced environment where precision and accountability are critical. The ideal candidate combines strong SQL expertise, scripting capabilities, and production support experience with a proactive, detail-oriented approach to problem solving. Key Responsibilities Execute, monitor, and support daily production workflows and data processing activities to ensure operational accuracy and timeliness. Manage file ingestion processes, including receipt, validation, loading, reconciliation, and troubleshooting of inbound data files. Develop, maintain, and optimize SQL queries and scripts used for data extraction, validation, reporting, and operational support. Identify, investigate, and resolve data discrepancies, processing errors, and production issues with minimal supervision. Perform ongoing data quality checks to ensure compliance with CDH program requirements and regulatory standards. Maintain clear and accurate documentation of operational procedures, data flows, file specifications, and issue resolution steps. Collaborate with internal teams and external partners to address data-related inquiries and support client needs. Recommend and support process improvements, workflow enhancements, and automation opportunities to increase operational efficiency. Provide ad hoc reporting and analytical support using SQL and Excel. Other duties as assigned. Maintain quality work that exemplifies and promotes our company's core values. Requirements Qualifications 1-3 years of experience in data operations, data analysis, or a related analytical role. Bachelors degree in Computer Science, Mathematics, Economics, or a related analytical field preferred. Strong proficiency in SQL, including writing, optimizing, and troubleshooting complex queries. Experience developing or maintaining scripts (SQL-based scripts, shell scripts, or similar). Advanced Microsoft Excel skills, including formulas, pivot tables, and data manipulation. Experience working with file-based data formats (CSV, TXT, XML, JSON) and secure file transfer methods (SFTP). Comfortable working independently in a fast-paced, deadline-driven environment. Highly analytical with strong problem-solving skills and exceptional attention to detail. Effective communicator with the ability to collaborate across technical and non-technical teams. Experience in Consumer Directed Healthcare (CDH), benefits administration, or healthcare data environments preferred. Familiarity with ETL tools, workflow automation, or scripting languages (Python, PowerShell, Bash) is a plus. An individual that understands the value of providing a high level of customer service. Work Environment FloresHR's standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional hybrid office environment based out of our Charlotte office (off West Morehead) (3+ days in office). This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with FloresHR team members and candidates and must be able to exchange accurate information clearly in these situations. How We Support Our Team At FloresHR, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too! Competitive Benefits - FloresHR offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA's, Pre- and Post-tax 401k's with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more! Work Life Balance - We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this. Community Involvement - We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations' they are passionate about. Our Core Values & Diversity Focus Our vision is to be the most admired benefits partner, and our core values and beliefs are: We believe in always doing the right thing. We believe that a remarkable service experience is possible. We believe in trusting one another as an operating philosophy. We believe that high performance teams deliver extraordinary results. We believe in building benefits technology that converts the complex to easy. We seek to empower, empathize, and respect our team members and our world. FloresHR is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.

Created: 2026-03-07