HR Shared Services Specialist

Purpose of Position:The HR Shared Services Specialist provides centralized, high quality human resources support to outfitters, managers, and internal partners across the organization. This role is responsible for administering key HR programs and processes throughout the employee lifecycle while ensuring accuracy, compliance, and consistent service delivery. The Specialist serves as a trusted point of contact within a high volume HR Shared Services environment and contributes to a positive employee experience.Essential Duties and Responsibilities:HR Operations & Employee LifecycleAdminister new hire onboarding, including coordination of pre employment requirements, data entry, and documentation.Facilitate new hire orientation, ensuring completion of required forms and effective introduction to company policies and programs.Conduct and track exit interviews, document responses, and escalate trends or concerns as appropriate.Manage and distribute HR related mail and employment documentation.Compliance & Employment AdministrationAdminister I 9 and E Verify processes to ensure compliance with employment eligibility requirements.Coordinate background checks, including vendor communication and issue resolution.Manage Unemployment Compensation administration, including responding to state unemployment claims, hearings support, and documentation tracking.Process and respond to Verifications of Employment requests in a timely and compliant manner.Maintain accurate recordkeeping in accordance with federal, state, and company requirements.Programs & Employee EngagementAdminister the company's employee recognition programs, including tracking awards, coordination of communications, and ensuring timely fulfillment.Partner with internal stakeholders to support consistent program execution.Systems, Data & Service DeliveryMaintain accurate employee records within UKG UltiPro (UKG Pro) HRIS.Audit and reconcile HR data to ensure consistency across HR and payroll systems.Utilize HR systems and case management tools to track employee inquiries and resolutions.Provide responsive, professional customer service to employees and managers.Identify opportunities to improve HR processes, documentation, and service efficiency.All other duties as assignedQualifications:Strong attention to detail with a high level of accuracy.Excellent written and verbal communication skills.Customer service oriented with the ability to manage sensitive situations professionally.Ability to prioritize and manage multiple tasks in a fast paced environment.Demonstrated ability to maintain confidentiality and use discretion.Collaborative mindset with a focus on process improvement.Education/Experience:Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.Minimum of 2-4 years experience in Human Resources, HR Operations, or HR Shared Services. Experience with employment compliance processes including onboarding, unemployment claims, I-9/E-Verify, and background checks.Experience supporting a retail environment or high-volume workforce preferred.Experience with HRIS systems such as UKG, Workday, SuccessFactors, strongly preferred. Certificates, Licenses, Registrations:None.Supervisory Responsibilities:None.Work Environment/Physical Demands:The work environment characteristics and physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is considered sedentary. While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install/move computer equipmentThe employee may be required to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of timeSpecific vision abilities required by this job include near acuity at 20 inches or less due to computer workWhile performing the duties of this job, the employee will experience a moderate noise level (i.e. business office with computers, phone, and printers, light traffic)Travel Requirements:Less than 5%Sportsman's Warehouse is an Equal Opportunity Employer.

Created: 2026-03-07