Automotive Sales Consultant

CarMax, the way your career should be! About this job As an Automotive Sales Consultant, you will have the chance to create memorable experiences for our customers by guiding them through each step of their CarMax journey. Your role is essential in providing support during the buying and selling process, ensuring a seamless experience. By effectively communicating and collaborating with various teams, you will contribute to CarMax's reputation as the nation's largest retailer of used cars, grounded in honesty and transparency. What you will do - Key Responsibilities Deliver outstanding customer service by assisting customers throughout their journey, from facilitating appraisals and test drives to arranging financing applications. Conduct comprehensive vehicle condition assessments, collecting and communicating vital information for customer appraisals. Receive and check in vehicles shipped to CarMax, ensuring daily scanning and reconciliation of inventory. Perform cosmetic inspections to guarantee vehicles meet CarMax Quality Standards. Handle various administrative tasks, including printing reports, maintaining transaction paperwork, liaising with finance companies, and managing cash/payment processes. Create service appointments and ensure accuracy in repair order invoices for retail service work. Purpose of the role In this dynamic retail sales environment, your role involves collaborative teamwork to achieve goals while addressing a broad spectrum of customer interactions. Building rapport quickly and understanding customer needs are vital for ensuring a positive experience. You will engage in diverse tasks, from vehicle sales to processing paperwork and managing repair orders, often with minimal supervision. This position offers a pathway for professionals aspiring to become mentors, managers, and future business leaders. Qualifications and Requirements To excel in this position, you should be able to satisfactorily perform each essential duty. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities: Outstanding communication abilities. Confidence in yourself and in the products CarMax offers. Capability to foster and maintain strong customer relationships. Demonstration of team-oriented behaviors, including integrity, respect, inclusion, fairness, and enjoyment. Ability to balance customer needs with business objectives. A dedication to understanding and meeting customer needs fully. Creating solutions that benefit both the customer and the company. Efficiently completing tasks on time while following established processes. Attention to detail and organization in task execution. Ability to manage multiple responsibilities in a fast-paced environment. Proficient reading and transcribing of data for maintaining accurate records. Ability to lift objects weighing up to 25 lbs. Education and Experience High School Diploma or equivalent. Sales and customer service experience, particularly in retail, is preferred. A valid Driver's License. Familiarity with the Microsoft Office Suite (e.g., Word, Excel, PowerPoint) is preferred. About CarMax CarMax has revolutionized the auto industry by offering the transparency and integrity customers expect and deserve. This innovative approach to buying and selling cars has made us the nation's leading retailer of used cars, with over 200 locations nationwide. Our dedicated team of more than 25,000 associates collaborates to provide exceptional customer experiences. In doing so, we support every associate in advancing their career and achieving their best in both their professional and personal lives. Recognized for our commitment to training and diversity, we are proud to be included in the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer. All qualified candidates are welcomed and encouraged to apply, regardless of race, color, religion, gender, sexual orientation, gender identity, genetic information, national origin, veteran status, disability status, or any other characteristic protected by law. For those requiring assistance, CarMax is happy to provide reasonable accommodations to complete the job application process. Visit us at 4200 S I-35E, Denton, Texas, 76210.

Created: 2026-03-07