Director of Learning Center Strategy

What You Can Expect Zoom is excited to announce a strategic hiring opportunity in our Customer Success division. This global role is an influential leadership position where you will develop and implement the vision for Zoom's Learning Center, building it from scratch to effectively support our customers, partners, and ecosystem. About the Team You will report to the Head of Scaled Success and collaborate at the intersection of product development, customer success, and education. This is an exceptional opportunity to create a lasting legacy by enhancing the way millions of users experience Zoom, driving significant adoption and retention across the globe. Responsibilities Develop and initiate Zoom's Learning Center strategy, infrastructure, and content ecosystem from the ground up. Create a multi-year roadmap for diverse learning experiences catering to end users, admins, partners, and developers worldwide. Establish and monitor success metrics related to adoption, user proficiency, time-to-value, and customer satisfaction, utilizing data insights for continuous improvement of learning experiences. Construct a learning platform that accommodates millions of users across various languages, industries, and use cases. Collaborate closely with Product and AI teams to integrate learning into Zoom's overall intelligent platform through in-product guidance and tailored learning experiences. Work alongside Product, Marketing, Enablement, Partner teams, and Customer Success to align learning strategy with key business goals. Define the creation and delivery of content, as well as learner engagement strategies throughout the customer lifecycle. What We're Looking For A strong ability to build systems, processes, and teams to deliver impact at scale. A customer-centric mindset with a genuine focus on learner experiences, outcomes, and their overall impact. A proven ability to thrive while collaborating across Product, Customer Success, Marketing, and Enablement teams. 10+ years of experience in the development or management of large-scale learning management systems (LMS) or learning platforms. Experience in launching learning programs from the ground up in high-growth or enterprise settings. Compensation: Minimum: $126,500.00 Maximum: $276,700.00 In addition to the base salary, Zoom's Total Direct Compensation philosophy includes consideration for base salary, bonuses, and equity value. Note: Starting pay will reflect a number of factors and will be commensurate with qualifications and experience. Zoom has a location-based compensation structure which may present different ranges for candidates in various locations. Application Timeline: We are providing at least a 5-day window for applications, ensuring every candidate has ample opportunity to apply. Please note the anticipated closing date: 03/01/26. Work Environment: Our structured hybrid approach focuses on combining office-based work with remote environments. The work style for each role—Hybrid, Remote, or In-Person—is indicated in the job description. Benefits: As part of our award-winning workplace culture, Zoom offers a variety of perks and benefits that foster physical, mental, emotional, and financial well-being, promote work-life balance, and encourage meaningful community contributions. About Us: At Zoom, our mission is to help people stay connected for better collaboration. We are committed to developing the best enterprise collaboration platform, enhancing communication through our diverse range of products. Join us and discover opportunities to grow your skills and advance your career in a dynamic environment. Our Commitment: Zoom values the unique contributions of all team members. We are committed to equitable hiring practices, ensuring candidates are assessed based on skills, experience, and potential. If you require accommodations during the hiring process, please reach out—we are here to support you at every stage. #LI-Remote Zoom embraces diversity and is an equal opportunity employer. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. All personal information will be kept confidential in accordance with EEO guidelines.

Created: 2026-03-07