Shift Supervisor

Note: This description outlines the management tasks along with additional responsibilities in food preparation, production, guest service, and cleaning. Basic Purpose and Objectives of the Position The Shift Supervisor (SS) is an hourly role focused on supporting management with administrative and operational tasks within the restaurant. Key responsibilities include: Enhancing customer service excellence Adhering to company standards for product quality and facility specifications Reviewing food handling procedures Evaluating operational processes The human resources responsibilities of a Shift Supervisor primarily include training and providing ongoing support and feedback to crew members. Additionally, the Shift Supervisor may be responsible for the restaurant's opening and closing procedures when management is absent, maintaining administrative control without authority in a managerial capacity. Principal Accountabilities Customer Satisfaction/Product Quality Ensures fast and accurate service, maintains positive guest relations, and upholds company quality standards. Conducts regular food safety audits. Provides continual coaching and feedback to crew on customer service, product quality, and service speed. Financial Shares daily responsibilities around cash handling, including bank deposits, change management, safe operations, and drawer verifications with the management team. Operations Conducts daily inventory checks, completes shift-to-shift food safety audits, and prepares daily control sheets. Reviews the readiness of facilities and equipment. Monitors inventory, food preparation, and order fulfillment daily to ensure alignment with company standards. Tracks speed of service performance and addresses any bottlenecks to meet service goals. In the absence of management, handles food and supply deliveries and executes restaurant opening and closing procedures. Human Resources Provides ongoing coaching and feedback for crew employees. Delivers hands-on training for crew in the Learning Zone.

Created: 2026-03-07