Customer Service Associates

Are you a compassionate communicator with a knack for solving problems and a desire to make a difference? Join our client's team as a Customer Service Associate on a temp-to-hire basis to become the trusted voice for their life insurance policy members and organizations. In this role, you will be part of a supportive, mission-driven team, gaining valuable experience in the insurance industry while enjoying a hybrid work environment and opportunities for professional development and growth. Our client is seeking candidates with excellent problem-solving skills, a growth mindset, and a passion for providing top-notch service. Apply today! Work model: Hybrid Must be available to work between the hours of 7:00 AM and 6:00 PM Monday - Friday What you will do: Manage inbound (and occasional outbound) calls with professionalism and empathy Handle customer inquiries, resolve issues, and manage complaints effectively Act as a knowledgeable resource regarding life insurance products, including whole life, term life, and annuities Assist with billing, claims inquiries, payments, and related transactions Document all customer interactions in CRM systems accurately Collaborate with internal departments to guarantee complete and timely issue resolution Assist with basic troubleshooting and provide guidance to customers What you will need to be successful: High school diploma or equivalent Prior experience in customer service (life insurance or call center experience preferred) Excellent written and verbal communication skills Strong active listening and problem-solving abilities Ability to de-escalate challenging conversations with patience and professionalism Proficiency with call center tools and multitasking in a fast-paced environment A calm, empathetic, and customer-first mindset Availability to work a hybrid schedule Benefits overview: 401k Major health insurances Employee Stock Ownership Plan ( ESOP ) Click here for a complete list of benefits Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@.

Created: 2026-03-07