Office Assistant - OPS

Job Description Organizational Summary: The University of South Florida Office of Graduate Studies serves as the center of leadership for graduate education at the University of South Florida. Goals Strive to enhance the academic experience and the quality of life for graduate students. Provide support to departments/schools and colleges through programs/initiatives designed to assist in the recruitment of high-caliber graduate students and foster graduate student success. Incorporate academic procedures and policies that allow for students' success and smooth transition to becoming alumni. Support graduate student research by offering opportunities to present their research and providing fellowships for dissertation research and international conference travel. Support and enhance the academic experience of postdoctoral scholars. Assist in domestic and international recruitment, enrollment, and retention of graduate students that reflect diversity. Position Summary: Customer service and administrative support for the daily operations of Graduate Studies St. Petersburg. Responsibilities Responsibilities: Advise students on certificate program applications Scan documents to the student files Assist with marketing and promotion efforts Assist with event programming Respond to general office inquiries via phone, email, and Teams Greets walk-in guests in the reception area of the Piano Man building for Graduate Studies and USF World Prepare mailings and document pick up Greeting visitors and directing them as necessary to the appropriate staff person and occasionally, to other departments Maintain confidentiality Answering telephones, forwarding calls and taking messages Assisting staff on completion of routine and non-routine projects Scanning and/or verifying documents imaged and indexed by others Conducting research as requested Other duties as assigned Qualifications Minimum Qualifications: This position requires a high school diploma or equivalent. Applicant must possess strong work ethic, attention to detail, ability to work independently and prioritize, good follow-up skills, and experience with Microsoft Office Products. Veteran status also applies to this position. Preferred Qualifications: Customer service skill Prior experience with Microsoft Office Suite About Us Working at USF With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts. About USF The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws: The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. Family and Medical Leave Act (FMLA) Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process. Equal Employment Opportunity The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.

Created: 2026-03-07