Veterinary Receptionist

Veterinary Receptionist Bayshore Animal Clinic is seeking a Full-Time Veterinary Receptionist with prior veterinary or healthcare customer service experience to join our busy, people-forward practice in Tampa, FL. This role is not entry level. The ideal candidate is confident in a fast-paced medical environment, comfortable handling high call volumes, and skilled at balancing client service with accuracy, empathy, and efficiency. If you've worked in a veterinary clinic, medical office, dental practice, or similar healthcare setting and thrive in a dynamic front-facing role, we'd love to meet you. At Bayshore Animal Clinic, we believe veterinary care should feel personal, compassionate, and human. We're committed to building lasting relationships with our clients while delivering high-quality medicine in a supportive, inclusive environment. We value collaboration, authenticity, and professionalismand we invest in team members who want to grow their careers in veterinary medicine. As a Veterinary Receptionist, you are the first and last point of contact for our clients and their pets. You play a critical role in shaping the client experience while supporting efficient hospital operations. This position requires strong communication skills, attention to detail, emotional intelligence, and the ability to multitask under pressureespecially during busy appointment times or emotionally sensitive situations. Clinic Hours: MonFri: 7 AM 6 PM | Sat: 8 AM 1 PM | Sun: Closed Bayshore Animal Clinic 2812 W Gandy Blvd, Tampa, FL 33611 What You'll Be Doing Client Service & Front Desk Operations Greet clients and patients warmly, professionally, and efficiently Answer multi-line phones, manage high call volume, and schedule appointments Collect and document accurate patient histories and client information Communicate effectively with veterinarians and technicians regarding patient flow and needs Support clients through routine visits, urgent concerns, and end-of-life appointments with compassion Administrative & Financial Duties Process invoices, collect payments, and balance transactions accurately Manage prescription refill requests and over-the-counter product sales Maintain accurate client and patient records within the practice management system Ensure front desk and reception areas remain organized, calm, and welcoming Team Collaboration Coordinate closely with medical staff to support smooth daily operations Assist with appointment flow, admissions, and discharges Uphold clinic policies, procedures, and client service standards Experience & Qualifications This is not an entry-level position Minimum 12+ years of experience in a veterinary clinic, medical office, dental office, or healthcare customer service role Proven ability to work in a fast-paced, high-volume, people-facing environment Strong multitasking, organizational, and time-management skills Excellent verbal and written communication skills Comfort with computers, scheduling software, and electronic medical records Ability to remain calm, professional, and empathetic in emotionally charged situations Physical ability to lift up to 3050 pounds as needed Preferred Qualifications Prior experience as a Veterinary Receptionist or Client Service Representative (CSR) Familiarity with veterinary practice management software Experience handling medical records, invoicing, and insurance or estimates Confidence managing difficult conversations with professionalism and empathy Compensation & Benefits Competitive pay based on experience Medical, dental, and vision insurance 401(k) with employer match ? Paid Time Off (PTO) and paid holidays Continuing education support and certification fee assistance Employee Assistance Program (EAP) and mental health resources Employee discounts on veterinary services and retail products Why You'll Love Working Here A friendly, supportive team that truly collaborates A culture that values inclusivity, professionalism, and positivity Ongoing training and development opportunities Opportunities for advancement within Bayshore Animal Clinic and the Innovetive Petcare network The chance to work in Tampa, FLclose to beaches, parks, and a vibrant local community Ready to Join Our Front Desk Team? If you're an experienced veterinary or healthcare receptionist who takes pride in delivering exceptional client service and thrives in a fast-paced clinic environment, we'd love to hear from you. Apply today to join Bayshore Animal Clinic and help create meaningful experiences for pets and the people who love them. About Bayshore Animal Clinic Bayshore Animal Clinic is an AAHA-accredited practice that has served the south Tampa community since 1984. We are also Fear Free Certified Professionals and Cat Friendly Program Practitioners. We are honored to have been chosen as the best veterinarian in Tampa and St Petersburg for 6 consecutive years. We are dedicated to continuing to provide the best care. Our hospital includes a state-of-the-art surgical suite and advanced surgical equipment that enable us to perform a wide range of surgical procedures including elective surgery, orthopedic surgery, soft tissue surgery, and corrective ophthalmic surgery. Our dentistry suite has two modern dental units to provide ultrasonic scaling, digital radiographs, and drilling for extractions when needed. Our on-site x-ray and ultrasound equipment enable us to take radiographs of our patients while our clients wait. We offer both abdominal and cardiac ultrasound services and partner with an internal medicine specialist when needed. We take every step to give pets the best possible care and the first step is our wonderful staff. Are you ready to join a practice that works hard to provide the best, most-progressive care in a beautiful beachside location with consideration for your work-life balance? Then we are ready to talk to you! Bayshore Animal Clinic is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams. Equal Opportunity Employer Policy Bayshore Animal Clinic is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Created: 2026-03-08